Family Dollar

"Had what I needed plus a couple of things I didn't know I needed and friendly staff. Wouldn't mind a few things be cheaper, but that's pretty normal at any place."

"Placed an online order on October 3rd, 2023 for home delivery. Was lied to about that!!! Received an Email on October 14th, 2023 that my order was ready for pickup. My neighbor went to pick up the order with the email confirmation and was told by the store assistant manager that my order wasn't there. That it won't be I till October 18th and to come back to pick it up then. Lies, lies, lies. Called customer service 4times and kept getting lied to. DO NOT SHOP at the store on north Lewis!!! They are liers and are extremely rude. Wanted to rate them a "0", but wouldn't give me that option...."

"They never have enough register workers. I was in a line of people that backed all the way to the tooth paste isle. And never even called for another worker. Now that's just acceptable. People were leaving them baskets and walking out. Thumbs down to this store ."

"I was in the Pine & Lewis store a couple of days ago and there were two cashiers working one register - the male bagged purchases while the female rang them up. This in itself was new to me, because every other time I've been in any Family Dollar, the clerk who rang up the purchases also bagged them. At one point there was about 4 customers in line behind me, 1 in front of me and the couple they were checking out. I asked "Can we get another register opened?" The male employee responded, "No ma'am, we only have two people working today but we are hiring." so I continued to stand in line and watch the line grow bigger. At one point another female employee walked up and began talking to the two who were ringing up the customer, so now there are 3 employees at one register. They finished ringing up the customer, who then went to push their full shopping cart outside only to be hampered by the pole. At that point the male employee who told me they couldn't open another register proceeded to help the customer carry out their purchases, leaving the cashier he was doing the bagging for to bag customer purchases on her own, which she did quite efficiently. But he couldn't open another register??? It sounded like they wanted to other female to open a register and I got the impression that, for whatever reason, she was unable to do so. This was all around very poor customer service. At one point there were easily 6 to 8 people in line, 3 employees and only one register opened. If you're that short on staff, does it really make sense to have two people at one register?"

"Great. This is my favorite Family Dollar. They are great to keep stocked, very helpful and friendly consistent employees! They have a great rhythm and are a pleasure to do busyness with. In fact the other day I got quite a few items and one of the employees took the time to offer and to help me get it to and loaded in my car. That's and great service these days, nearly unheard of in this time era."