Ace Hardwre of New Castle

"I've live in Newcastle and have been going to this location for 6 years. They have a new female manager which I am displeased with. A few weeks ago I went in to try to buy broadleaf killer for my property. She tried to sell me pre emergent chemicals stating that is what I need to kill the existing weeds. I tried explaining to her how pre emergents work and she still said it would kill the weeds. Another employee backed me up telling her that pre emergents will not kill existing weeds. She told me in the conversation that her husband has a landscape business. Hum! Today I went to Newcastle Ace. I needed help finding a Shark Bite shutoff valve. Their website stated they were available in the store. I was helped by a younger man and told him what I was looking for. He showed me where the valves were. They were out of single bags of valves even though they showed them available online. They had on bag of 4 valves with only three in it. Apparently someone only needed one and took it out of the bag. I asked the young clerk if they would sell me two out of the bag since they didn't not have any single in stock. He stated he would have to check with the manager. I followed him to the register where the same female manager was. The clerk helping me told her what I needed and also told her one was missing from the bag. She calculated what the cost was with three and said she would sell the bag of three for $33 and some change. I told her I only needed two and if she could just figure the cost. She said she could not sell only two and that it had to be three. I'm not sure why since she already reduced the price from 4 to 3. They could have put the extra one on the shelf and sold it individually. I told them I will go to OKC and buy them there and told them that I thought they would help me out. I left. These are two incidents I have had with the same manager. I think I will start going to Westlake at SW 119 and Western. I might return if she ever gives up her position as a manager."

"Rock Hollow Ace of Newcastle is excellent. The products and service is always good."

"We have been shopping here for many years! We go there several times a week and always great service! Scott and the crew are amazing!"

"Rock Hollow Hardware is an absolute must for our community. Always well stocked and fairly priced. The team is an Ace in my books. Scott and Ras are always helpful and knowledgeable"

"First time to visit this Ace Hardware but it is well stocked especially with Stihl equipment. I found everything I needed for a project I was working on and the staff here are extremely friendly and helpful. If you're in the area this is your one stop store for most everything you will need."