Monte Eastin Agency, Inc. American Family Insurance

"Is worst auto insurance company ever also carries my shop insurance in my home insurance been with them for 4 years. This January they had a system glitch nothing of mine was covered nor did they ever contact us with certified letter to state no coverage. If my truck recently burnt down we had to go through arrows and admissions. Then they came back and only told me my truck was only worth 115 and only listed it as good condition when I provided photos showing that The truck was in excellent condition they refused to pay anything over that. Our policy was supposed to cover any aftermarket or upgrades to the vehicle as well had $16000 worth of aftermarket parts. Also come to find out our house And our shop insurance was not covered as well. I will be personally suing him"

"We have used this insurance for years and not had to file a claim. I feel SO sorry for anyone who has had to file a claim under monte eastin and his company if their experience was anything like ours. In April I called and asked for insurance cards so that I could go license our vehicles. The front office lady looked up my policy and said she would send them to me. She sent me active insurance policies, cool, go to the dmv and license the vehicles. Fast forward two weeks and my husband's truck started on fire and burnt beyond reasonable repair. Well come to find out our insurance has not been active since March!!! They knew this when they sent us active insurance policies 2 weeks prior. So now we are being told that our insurance was not active so they were not going to cover the claim. Turns out monte admitted to sending out active policy cards from his office for an inactive policy. So his errors and emissions personal insurance has to pay the truck claim. Cool, we are covered now. The police estimated the truck at $28,000 the night of the fire and we know Kelly blue book is $17,000+ well now American family insurance only wants to pay us $12,000 for a truck bc they said they don't have pictures of the truck because it was burnt too bad. Took a month and a half for them to low ball us beyond belief. If you use them please check your policies, you may not be as covered as you think you are, and you may end up in this terrible situation that we are. I hope not, and I hope they never do this to anyone again. Not to mention having $16,000 in after market parts and work, that we will never get back."

"Very unprofessional I carry my business insurance with them. Nothing of mine has been insured properly since the beginning. I would highly recommend staying away from this gentleman and his agency. If you do have a policy with them I would check your declaration to make sure things are covered properly and also make sure you are looking over your monthly."

"Monte Eastin and his staff are always ready to handle our company's complex needs. We have been grateful for his services for more than 3 decades."

"Worked with both Monte and Megan on my policy. Both were very helpful and they ended up getting me more coverage and a better rate than anyone else!"