Verizon 5141 O Street, Lincoln, NE 68510

"I purchased a new S24 cell phone, as well as switching my current internet carrier to Verizon. The customer service was impeccable, everything was explained and reviewed. I couldn't be happier with everything"

"I went in to complete a trade in. The lady who helped me was rude and raised her voice at me. I was asking why she was giving me a different trade in price than what online Verizon quoted me. I ended up leaving and calling Verizon customer service who sorted it all out and gave me the correct price that’s listed online."

"Worst customer experience out of anywhere i’ve ever been honestly .. The past two times i’ve went to verizon they have said they can’t do anything about the problem with my phone, same with my dad. When going in today 4 workers just standing around looking lost. When explaining our problem, the asian lady working had the nerve to catch an attitude and approached us with just sass.. Great customer service ? That was the complete opposite, i cannot believe how she had spoke to us. She definitely shouldn’t have a job where she has to interact with people if that’s how it’s going to be. I will be contacting higher up to let them know about this. The other two just stood there staring at us, didn’t even bother to ask our name to try and figure out how they could help us with a new phone. They had said it was not their problem … LITERALLY NO HELP WHATSOEVER. Honestly they were so embarrassing, had no clue what to do. Didn’t barely say anything as we spoke to them. Besides “there’s nothing we can do about it”.. What are they honestly there for ?? I’ve never received help from any one of them. They need a different job if they don’t know how to help and keep a customer. After how she had spoke with us today, and the other two men not knowing what to say or do, we are now switching to spectrum. Hopefully they aren’t disrespectful or dumb founded there."

"They were no help whatsoever. If I could give 0 stars, I would. I'm not sure what the point in having verizon stores are, if the employees are incapable of fixing simple issues which I went home and did myself after all."

"I have to say...this was the most pleasant experience I have had with Verizon! Rick who helped us was AMAZING! So down to earth and helped us with all the questions we have had! We actually were pretty much in and out for getting our new phones!! The place was very clean! Great great experience!"