Walgreens 5500 Red Rock Lane, Lincoln, NE 68516

"They always have what I need. The friendliness of the staff is amazing. The pharmacy is top notch in every way."

"Walgreens is going down the tubes After 30 years a customer they totally jerked us around. My wife wanted to refill a Parkinson’s Rx. She takes it daily at the dose she feels is needed per doctor. THIS IS NOt A NARCOTIC. But because she has not refilled at the pace in the directions it is suspicious. They claim she is not using it enough so they won’t honor her refills.She is not using enough drugs. What is wrong with these idiots. After 5 years of taking this drug in the same way and seeing Doctor every 3 months, suddenly THEY not doctor and patient decide how a drug should be used.Forget what the doctor and patient want to do you must take drugs the Walgreens way. Don’t let Walgreens interfere with your doctor patient relationship. On a weekend of course."

"The pharmacists and staff are so terribly rude at the Walgreens Red Rock location. They seem to view customers as the enemy and treat us as such. During a recent visit, it was sad to watch an older man practically grovel to get help on a somewhat complicated prescription. We've used this store for quite a while because of its location but our latest experience was the last straw. We were ignored, spoken to disrespectfully, and admonished for daring to try to get clarity. We won't be returning. Walgreens is not the only game in town."

"I hope a manager reads this and understand most of these younger staff at the pharmacy are terrible with customer service. This is the only Walgreens I’ve been at in my life that fails completely at being professional, curiosity, unhelpful, and even act with urgency. I am not calling out all of the staff, but gosh several of these employees are terrible. I would rather wait an hour for a prescription than five minutes for someone that is ungrateful for working at a place like Walgreens. Walgreens has always been my #1 place to do business since I can remember. The pharmacist are just fine but the staff needs coached on what customer service is about. Stay clear of Redrock lane and if your insurance covers something different it’s something to consider. Feedbacks a gift and hope the best for this location. I waited several months before deciding to type this review."

"I rate 0! Both pharmacists are rude and unhelpful. They seriously get a vibe by treating customers badly. I have never in my life worked with a pharmacy so rude. THEY FIRED ME AND TOLD ME TO GO FIND A NEW PHARMACY. It took a day and a half to resolve a simple problem. The script was written for 40 days not 30 days so the insurance would work. She didn't even offer to use the Good RX card which is on my account. I had to ask at the last minute if she had applied it. So when the Dr. got the right number of days sent over I asked if we could process it through insurance and get a refund. She started yelling at me saying I accepted the terms and conditions. There was no being calm and explaining, being rational, she just wanted to be rude and enjoy how it affected me. Zero empathy, zero customer service, both pharmacists could care less about you as a person."