Journal Center Adult Internal Medicine 5150 Journal Center Boulevard Northeast, Albuquerque, NM 87109

"excellent service, great doctor. sad that he is going to retire but really happy for him...Go Dr Etre"

"Don't expect Adult Medicine to deal with prescriptions that need pre-authorization from your insurance. On Tuesday the pharmacy told me the prescription needed preauthorization. I have called several times a day each of Wednesday, Thursday, and Friday. It is now 6:45 pm on Friday and they are now closed without getting pre-authorization for pain meds for my shingles! I am in excrutiating pain! They had nearly an entire week to accomplish this! This is an appalling lack of response in the care of their patients! I hate having to leave even a one star rating. This deserves several negative stars!!!! Also every year my primary leaves and I have to "establish" with a new doctor. This year I tried to "establish" in January and finally will establish May 8. How is that for prompt service. I am considering whether the low copay is worth it!!!"

"I called this afternoon because I have a UTI(I've had many in my past). Dr. Garcia called me back within an hour & listened to me! He's calling in a script & was very empathetic!"

"On January 31, 2022, I arrived at the Optum Adult Clinic at Journal Center to check in for my appointment (to get prescription refills), and I coughed. It was a small clearing-throat cough but the desk clerk (Alice) asked if I had COVID symptoms. I said no, that I was asthmatic and had had a cold two weeks before. She told me I needed to be tested anyway and rudely demanded that I get back in my car and park in a weird side lot. When I expressed confusion, she threatened to cancel my doctor’s appointment. Ten minutes later, a medical assistant (Sharon) walked outside and shoved the swab up my nose so hard it made my nose bleed. She half apologized saying, “I didn’t even push in the swab as far as I should have.” Thirty-five minutes later I got a call on my cell phone, “You can come in now.” When I finally saw the doctor a hour after my appointment, he said he thought I was a no-show because no one told him I was getting a COVID test. He also said the desk clerk should never have ordered the test because she isn’t a medical professional. Never in my left have I been treated so disrespectfully by a medical establishment. This experience clearly demonstrates the profound lack of professionalism by Optum and the extreme dysfunction of health care in Albuquerque."

"I love my primary doctor! I hate Optum! I had been with them for 30plus years starting back when they were part of the Lovelace system. Now I get charged for a follow up to get my blood test results. We got charged for an MRI, the appt AND them so called sending it out for the test to be reviewed! Our insurance company even called to have them do a coding review.... If you don't pay your bill within the 60 days they will send you to collections! This happened to us trying to get a coding review and I found out it happened to our neighbor."