AAA Albuquerque Insurance and Member Services

"I was dropped from my policy after over 20 years of service! No one cared….I was treated like Gold at State Farm…..No going back"

"I had been with AAA for 6 years (just for auto insurance and a member for well over a decade) but I have realized that their business practices are Shady and they trap you into having to deal with their terrible customer service. I first found this out when I was getting home insurance for the first time. Apparently there is a central system that most insurance companies report to so that you can show that you have been a good customer over the years that you have been with them. I was told AAA does not report to this central system so I had to get a letter from them. And then when I did they said I had only been with them for 6 months—- but it’s because I went from aaa ca to aaa nm so they considered that some type of gap or change in my insurance coverage: so I ended up with a higher rate in home insurance. It wasn’t a huge difference in the amount at the end of the day but the frustration I went through to get the letters was not worth it. Then a couple years later I tried to add on a new vehicle. It was a larger vehicle that I got used for family trips and there were still some stickers on it I had to get it removed but the lady at aaa said that was fine. Then it went to underwriting and they told me they would not insurance it because of the stickers: I was frustrated so I just went elsewhere and thought that was that. Then I January I get a letter with them saying they had cancelled my insurance. I called and asked why would it be cancelled—/ well apparently my bank determined that this was fraud because they tried to change me over 700 at one time. That was for the car they never covered! So I’m frustrated and the customer service agent tells me she will make sure this gets fixed. I say OK and ask what I need to do to pay off the rest of the 6 month period for my car only because I don’t want them trying to charge me for something they explicitly would not cover. I paid it and I get another notice that I still owe over 500. When I talk to someone else she tries telling me that I never paid for anything before January and all this stuff was past due. At this point I’m so frustrated I just say cancel everything, I’m not paying for anything and else because you cannot even tell what is what in my account anymore and want me to pay for the vehicle you explicitly told me you would not cover. I already got other insurance and proved that to them and they are still trying to charge me. I cannot even express how frustrated I am with this company. Please stay as far away from these guys as possible"

"We've been with Tripple A for several years, and had encounterd issues with them. There app is awful, customer service is ok depending on who to talk to, and they have taken my money and tried to get away with it. Every 6 months I would have to call these guys to take my payment for my insurance, they would have trouble due to “the payment being too big”, or “it was a Friday”, heard it everytime I called them to get this issue resolved. One day, they called me about my card not working because they had my old card in the system. That old card was not in use for 2+ years, and they have taken money out of my current card before but ended up trying to charge my old card several times. The app had my new card information and had it verified again by phone thats it's on file to receive auto transactions. They still kept the old card info even though they've told me they deleted it. Finally, they called me to renew my auto policy that they couldn't get to work due to trying to get money from my old card again. They took my money from the current card, and said I was good to go! 30 days later they canceled my policy and told me I didn't pay even though my bank statements said I paid triple a. I called them to refund my money that I paid them 30 days ago and received my check in the mail shortly after. I asked why didn't they renew my auto policy when they called me? She said “who knows”. Well at least they were honest about not caring. I switched to another insurance company and never had to deal with these issues again. Tripple A has definitely gone down hill badly to the point my family and friends wanted out. I would be careful with these guys if you are insured with them."

"What a disgusting experience. Seven almost eight years ago I started throwing money at these people. Over the last three years, every six months, price hikes. The same old car, doing the same old thing, they never stop demanding more. Every call or face to face interaction was horrible, and completely unprofessional. I constantly got child like attitude from employees, or basically blown off. Ridiculous bunch."

"Service at this AAA location was excellent! I very much appreciate it when I can leave a place satisfied and confident as I was after visiting AAA on Montgomery! Their customer service is friendly, knowledgeable, and fast. I would highly recommend an in-person visit for passport photos, international licenses, car rentals, and other travel agent services."