AAA Albuquerque Insurance and Member Services

"I have been a member of AAA for over 53 years, and trying to deal with their road service (01-03-2024) is a total nightmare. Their chatbot system both online and via telephone is a total disaster. It is practically impossible to finally reach a human being for help. I am just glad my car wasn't stuck out in a dangerous situation. The tow service companies are sending out incompetent drivers and have rude people on the telephone."

"Avoid this particular AAA like the plague. Terrible customer service. They will not listen to you or respect you. If this were the only AAA office in Albuquerque I would have canceled my longtime membership. Go anywhere but here."

"Wonderful and fantastic service by David! I have had another insurance company for years and my car insurance rates were super high and they doubled my homeowners insurance and I have not had a ticket in decades nor any claims on my house. My mother came in with me because she has AAA for her auto and home and recommended them. David was able to get me a rate for my homeowners that was less than half and lowered my car insurance dramatically! Do yourself a favor and go directly to AAA and they will definitely set you up with wonderful coverage at a great price! Plus AAA gives you a lot of benefits and perks which makes it worthwhile and their roadside assistance is amazing! You also get a discount for being a Costco and Sam's member:-) David did a fantastic job and followed up with me and it was a stress-free transaction. You have a customer for life! Thank you. My former insurance company had licensed agents which I have nothing against but when you go to their offices they're usually never there or they don't call you back with AAA you know you are dealing with professionals who are on your side to get you the best rates!"

"The WORST AAA experience I have ever had in any state. I went in to pick up a few maps on my way to an appointment, & was there for 45 minutes while they did unnecessary things that I had already told them I had taken care of, & tried to push products & services down my throat that I told them I did not want or need. They obviously have a quota for what they can sign people up for & literally did not listen to a single word I said or cared about my needs. I will never go into this store again. In fact, I needed to go to AAA again, & drove all the way across town rather than deal with this absolutely terrible customer service. AAA- you can do better. Much better."

"Staff was very friendly and helpful. No line to enter and has small separated waiting areas. Masks still required by mandate. Plastic barriers separate employee areas as well as employee/customers."