Banana Republic Factory Store

"I placed an online pick-up order for one in-stock sweater and it was cancelled 2.5 hours later due to the item being "out of stock" However, I placed the same exact order (size, style, color, all the same) less than 24 hours later, as the website said it was still in stock. The order is fulfilled. I go to pick up, browse the store, and I see 2 more sweaters identical to the item I ordered folded neatly at the bottom of their respective pile. I am unsure how 3 of the same sweater appeared overnight. I like the clothes and will give it another shot, but this trip was not it. When finding the store, the location on Google Maps did not match the actual store location. I changed it to reflect the actual store location. This is important to be accurate when the mall maps are unavailable. **EDIT** The GM sent a private response saying they received a shipment and that is how the item appeared overnight."

"The customer service here is excellent! I had a complicated problem that was my fault, and the store manager along with another employee helped me out, and went above and beyond. I really appreciate the help and great service! I'll definitely be back to shop again!"

"Top-quality clothes at fair prices."

"Has gone downhill. Will not return. You never know when they’ll be open. Today, we drove all the way out to the outlets as the online hours says they’d open at 11am. Closed. No sign on the door, no update to the website, nothing."

"Horrible customer service, we came out on the way between holiday visits and they had changed their hours by posting a hand written paper sign on the door. Rather than open the door and remove the ink tag they left on a shirt they sold me they refused to help a customer. I will not be returning and frankly this experience has turned me off from the brand completely. I’ll stop by another time to return the shirt when all they had to do was remove the ink tag they left on."