Dairy Queen Grill & Chill 404 North 114th Street, Omaha, NE 68154

"Who doesn't love a blizzard right? But a free cone on the first day of spring was best birthday present ever! They're so friendly and the food is really good at this one"

"I ordered a small Valentine’s Day cake with a double crunch layers, days before, they even called to confirm. The day I picked it up I didn’t think anything of it. My husband and I went to take bites there was no crunch at all just red velvet. I called that night and was told that the GM would call me the next day. Never called me so I called and they said she was gone and told me to call the next day. I’m sorry but I spent my money and doesn’t feel like they are trying to correct the mistake at all and I am suppose to keep calling. All I wanted was to have a special dessert for my husband that he loved"

"we sat in the drive through that was clearly open for about 10 minutes before having to just walk inside because there was no one who answered, then walked inside to music blasting profanity. the other customers in there looked absolutely baffled. then finally got the ice cream."

"I used to go to this location quite often, then the oreo shakes went away (sad, but I'll manage), however the food was still worth going for. Then every time I went my order would get messed up. I always told myself the next time would be different and it never was. I finally went back tonight after not going for 3 or 4 years. And it happened again, even after the guy that took my drive thru order confirmed that both my plain bacon cheeseburgers were indeed plain. They in fact, were not and didn't have bacon either."

"I wish I could give zero stars but their only saving grace was they gave me a refund. Story time - I ordered a large sheet cake and a 8” strawberry cheesecake cake for my boyfriends party on Saturday. The 8” cake was supposed to be a special surprise for him since it’s his favorite blizzard, and then the large regular sheet cake for the guests. I ordered the cake four days ahead of time to give plenty of time for the order. I confirmed my order several times when it was placed. Cut to the day to pick up the cakes- they were clearly made last minute and they were completely wrong. They switched the cakes! So they made a large strawberry sheet cake and regular 8”. Add insult to injury the blizzard cake wasn’t made right, no cheesecake pieces, no strawberry drizzle, and had the chocolate crunch layer. We accepted the cake because we had a reservation to make and needed cake. Then one of my guests found a HAIR in the cake. So I call a few days later to complain and explain the situation, lo and behold the cake MANAGER who also made the cakes answers the phone. She ADMITS to knowingly making it wrong and claims she “didn’t have enough time to remake it” and she “put a note on the cakes to tell me they switched them” as if that makes it better. I paid almost $70 for both of these cakes to be wrong and ugly and this “manager” tells me “there is only same-day refunds and the only thing she could do is make me new cakes but I don’t need those”. So she not only denies to make it right, but tells me what I need. I mentioned how I am a former DQ manager and also decorated the cakes and not only that, but at my boyfriends birthday party the CURRENT Millard DQ cake manager sat right behind us and confirmed everything I pointed out. So eventually -I believe this cake “manger”’s name is Kayley- Kayley talks to another manger and tells me if I bring in my receipt I can get a refund. I don’t know how this lady is in charge of anything, but cake making and customer service are DEFINITELY two things she shouldn’t have any hands in at all. I hope for everyone else’s sake she’s removed from her position."