Burger King 11940 West Center Road, Omaha, NE 68144

"My bank card was stolen on March 22, 2024 Friday morning, by window lady. She never gave it back. I watched her put it down after she slid it through, and she walked off. I never went anywhere else but work and home. Noticed Saturday, checked work, went through my car and purse. Called your store and they said they didn’t have it. I told them to check their film and they refused. The one manager I know there Cody, worked a few years with my daughter at a different store wasn’t there. He would’ve looked. I suggest that lady get checked on film and I will charge for theft!"

"Had an issue at this Burger King a while back. District manager called, apologized, and offered us a couple free meal coupons. Signed, and with the restaurant number on them. Went to redeem them this afternoon, and whatever manager was working told us they no longer accept these coupons (which had no expiration date), and three them away. So I have a bad customer experience and then I try to redeem your "make-up" coupons and you proceed to give me another bad customer experience? All this is not even to mention the fact that this location in particular seems to just choose a random time to close each evening, despite what the website or Google listing has as the close time. The customer's always wrong at the 120th and Center BK. Not worth your time."

"I do not know what happened. New management, new employees, whatever. But this place has completely changed itself around for the better. For YEARS this BK was awful. Rude, terrible food, just not good. We'd frankly stopped going there, even though it is really close to where we live. Decided one day to go back and the difference was like night & day. The workers were pleasant and friendly, the food was hot and actually looked like the menu pictures! If you've had issues with this BK in the past, don't let that deter you from going back. The staff and managers deserve a ton of respect for turning things around."

"I'm leaving a bad review only because my wife and i tried to have lunch there, but the lobby was locked. there was no sign saying the Lobby was closed, so i tried a different door like some kind of dummy, but that one was locked too, also no sign. there was even one customer inside the lobby. when i put my hand up to the window to peer in, he kind of waved at me and then kept eating his delicious-looking flame broiled whopper. i waved back and left."

"Terrible experience. The female working the counter was rude. The Ketchup was out and when asked about packets or more she "didnt have any packets" and said she would check the container yet never did. The table and floor were disgusting. The fish sandwhich was burned. The whopper jr. We ordered had someones hair in it. No manager around and good luck getting ahold of cooperate because its an automated system."