U-Haul Moving & Storage at Rio Rancho

"Manager (JD I think?) was awesome. Great customer service skills, by connecting with customer and creating small talk to keep away from silences during the paperwork process. On top of that, even though I showed up about 15 minutes early the truck was ready to go with the dolly and furniture pads already in the back of the truck and ready for me to get to my move. It was a vastly better experience than I had at the last U-Haul place that overcharged me on top of a lack of customer service. Thanks again!"

"They have been very friendly and professional except this last time. The lady that worked there ignored me till she found out I was the one paying not my brother then she came to me but was rude to me. I contemplated not using them again after that but I'll see how it goes next time."

"I was lied to at the Rio Rancho, NM U-Haul. I am relocating and asked if my vehicle could tow a small trailer. They told me yes (2021 Toyota Corolla). I also specifically asked them how many pounds of personal items can I put in the Trailer - JUST personal items. I was told 900 pounds. I asked the same question numerous times to be sure I could put 900 pounds in the trailer. Well they flat out lied to me. After I paid $526.20 to put a hitch on my vehicle I found out I can only put 400 pounds in the trailer. This isn't enough and now days before I'm supposed to leave and out over $500 I have to find alternative methods to move. I would NOT use this facility every again. They are liars and just want your money"

"Extremely happy with the service provided, Chelsie is absolutely amazing. She got me set up and, on my way, quickly. Nice to deal with someone who has great customer service skills."

"The trailer and appliance dolly are worth the money when moving. I would recommend paying the $8 for the insurance. I experienced a flat tire, and within 90 minutes U-haul had a guy out to my location to swap out the entire wheel (tire and rim). This set back cost me some time on a tight schedule, so U-haul extended my contract. Now that action is excellent customer service."