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Villa Serena Apartments
12700 Indian School Road Northeast, Albuquerque, New Mexico 87112
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About the Villa Serena Apartments
Villa Serena Apartments is a charming residential community located at 12700 Indian School Road Northeast in Albuquerque, New Mexico. Our beautiful apartment homes offer spacious layouts, modern finishes, and a variety of amenities to enhance your living experience. Enjoy the convenience of on-site laundry facilities, a fitness center, and a sparkling swimming pool. With a prime location near shopping, dining, and entertainment options, Villa Serena Apartments is the perfect place to call home in Albuquerque.
Photos of Villa Serena Apartments
12700 Indian School Rd NE, Albuquerque, NM 87112, United States
Opening hours of Villa Serena Apartments
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
21:00 - ?
Saturday:
? - 18:00
Sunday:
Closed
Reviews of Villa Serena Apartments
"Looks nice on the outside but bad on the inside, even after a “renovation “ appliances are old, and the fridge had mold growing on top of it when I moved in. The apartment always smelled awful and will leave your clothes smelling the same way. I luckily had a unique situation where I worked and lived in Albuquerque only during the work week and would drive down to my hometown Roswell every weekend, so luckily I didn’t need to keep so much in the apartment which I didn’t want to because all my stuff would smell horrible just being inside the room. The closet in bedroom alway had a terrible smell in it since day 1 and because of this I never used the closet. By the time I moved out a year later in April of this year, I found mold growing in there which must have been why it originally smelled. Of course the apartments used this as an excuse to charge me. They kept my deposit (shocker, even if the room was perfectly clean they still would’ve kept it) and also I had over paid an extra month and ideally that money would’ve been used for expenses of living elsewhere but the apartment somehow came to the conclusion that I supposedly owed a whopping $900. Then had the audacity to charge me for cam charges and water. They stole a grand from me and still couldn’t just absorb a lousy $60 bucks? Also, I had a vehicle stolen from here as well, and this of course isn’t the control of the apartments but that just shows what kind of area this is. If you’re interested in moving here, don’t. For the prices they’re charging it’s not worth it. You’re clothes will smell, your furniture, old appliances, gross cabinets, you name it. Plus, they will work harder to steal your money, rather than actually get you a decent place to live in."
"I lived here a couple years ago. The unit was not nearly as nice as management told me it would be. Management was very difficult to deal with. I paid my rent on time and moved out with no problems. A couple years later a debt collector hit my credit report with a collection account for $6,000 citing Villa Serena as the original creditor. I'm having to fight the collection attempt. Villa Serena never gave me an itemized deductions list for my deposit refund, and they never contacted me telling me my account was in arrears (when I know it wasn't). Do not live here."
"My family and I have been living at Villa Serena for well over 7 years and so far it’s been a pleasant experience. Pros: Let me began by saying the new management team have been very helpful. The property manager on duty, Sierra, has been friendly and generous! We’ve reported some problems that we had at our apartment unit and all of which are being fixed. Also the maintenance worker on site is a knowledgeable worker, I admire his effort! The community is also very quiet during night hours and during day time the residents walking around are friendly! It’s also very convenient we have a laundry room on site. The low prices for washing our clothes is great and I am glad they replaced it with newer machines! Cons: I have a few things I want to bring to attention about the complex and hopefully this will be resolved in the near future. The pool, it is a fun convenient to have but I can tell during the summer days the water doesn’t look the cleanest. There were several occasions when I sent for a swim the waters had a cloudy look and the odor had a strong smell of urine mixed with chlorine. The landscape at the property looks okay. I can tell not a lot attention is noticed when it comes to the native plants, grasses or the gravel. I can tell whoever is maintaining the plants needs some training when it comes to hedging. Also, the gravel needs a little bit of care, a good raking in areas that are bare can easily resolve the issue. Also the grass, I do hope they can replant new sod because it doesn’t look the greatest. I believe the residents dogs have definitely shared a toll of making the grass look the way it is. Although, it is nice that the parking lot is cleaned majority of the time! It would be courteous if the landscapers can at least blow off the dust from our vehicles when they finish leaf blowing. At times I do see feces around the property and residents at the property should be more responsible about their pets. Overall, Villa Serena has been a great place to live! I would definitely recommend to anyone that’s looking for an apartment out in the Eastridge neighborhood. Thank you for taking the time of reading my review and hope you have a good day!"
"Lived here for a year. It was already expensive, and when they wanted to renew my lease they were raising the rent by $300, which is a lot considering what I had to deal with while living. My first unit’s ceiling caved in from severe water damage. Black mold was growing on the ceiling and in the toilet. The kitchen was flooding. Some wooden planks and parts of the wall were falling into the center of the main room. We’re lucky nobody was underneath the ceiling when it decided to fall apart. The mold had been growing for who knows how long. I was told to move immediately out of the unit because it was not safe. They told me there wasn’t any mold growing in our unit even though we saw it first hand and showed them the images. They said “Mold cannot grow in New Mexico”. My whole apartment reeked of mildew. The smell was on my clothes, couch, and mattress. You could see water leaking from the ceiling and turning orange and black as it dripped onto my things. They gave us another unit and told me to leave but I had barely any notice to move. I barely scrambled to find a place to stay. They suggested to stay in an hotel, but I didn’t have the money for it. They said my rental insurance would reimburse me after the fact, even though I explained I may not be able to find a place to stay. I also had to take more than a week of work off last minute to move stuff into a new unit. Our new unit smelled of smoke and was the same expensive price, even though it wasn’t remodeled. The door wouldn’t properly lock, and my next door neighbor had the same issue. Then the closet started to flood. I didn’t feel safe or comfortable living there. It’s nearly impossible to break the lease, even with all these issues. They never once brought up that I could break the lease when my first apartment flooded, and when I wanted to break it 2 months after I moved into the second unit, they said they already gave me a chance and was giving me all these loopholes just to be able to want to leave my unsafe apartment. Management may be nice at first, but these apartments are way too expensive for how old the buildings are and how many unsafe issues there are."
"We’ve been here almost a year. It’s expensive. Now that they’re offering to continue our lease they’re asking for an even higher rent even after we’ve dealt with our first units ceiling caving in from MOLD. Some wooden planks and parts of the wall falling into the center of the main room. We’re lucky nobody was underneath the ceiling when it decided to fall apart. The mold had been growing for who knows how long. On top of this we had been dealing with random floods from pipes. We were told to move immediately out of the unit because it was not safe. They told us there wasn’t any mold growing in our unit even when we saw it first hand. We could smell the mildew. See water leaking from the ceiling and turning orange and black as it dripped onto our things. They gave us another unit and told us to leave but we had barely any notice to move. Our new unit smelled of smoke And was the same expensive price. We wanted to break our lease but we signed a ridiculous contract which makes it impossible (unaffordable) to break our lease. The only good thing about our experience was the maintenance man who was always able to come help right away. Oh and our new unit has more flooding. The floors are soaked. * EDIT. Also they might claim they have to record of my name and that's because my name was NOT on the lease. My girlfriend is the one who put her name on the lease. Just to clarify."
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