Dalton Service Center 1617 Broadway Boulevard Northeast, Albuquerque, NM 87102

"Exceptional Service at Dalton Service Center My experience with Dalton Service Center, particularly with a technician named Mark, was outstanding. After six months without a working oven, Mark’s visit was a beacon of hope. His initial attempt to replace a faulty part didn’t solve the issue, but he didn’t stop there. Demonstrating remarkable dedication, he discovered and repaired wires damaged by mice, without any additional cost to me. Mark's approach was not just technically adept but also genuinely caring. He went above and beyond, ensuring my oven was fixed despite the unexpected complications, all while maintaining professionalism and kindness. His work not only restored a crucial part of my kitchen but also my faith in exceptional customer service. I wholeheartedly recommend Dalton Service Center for anyone in need of appliance repair. Their commitment to solving problems thoroughly and efficiently, as exemplified by Mark, truly sets them apart."

"Bought brand new bbq Used 3 times Parts are on “back order” house has been done for months!! No urgency, no suggestions !"

"This place is a scam!! I had issues with my range cooktop at the beginning of November. I called Baillio's Appliances, Electronics, and Mattress Store to report the issue because I have had the unit for less than a year. Baillio’s directed me towards their service provider, Dalton Service Center. I informed Dalton that the cooktop was broken and that I had purchased a 5-year warranty. Dalton Service Center assured me that they would order a new range top and schedule the installation once it arrived. After waiting for about 4-5 weeks, they finally called me to schedule the installation. The service technicians were professional and the installation went smoothly. However, I was disappointed to find out that the new range top they installed was damaged, most likely during shipping. The service technicians apologized and informed me that they would order another range top and install it once it arrived. Throughout this whole process, I believed that the warranty would cover the cost, and there was no mention of payment. Fast forward to today, January 26th, I received a call from Dalton Service Center to schedule the installation of the second range top. However, there was a catch - they informed me that before the installation, they needed to collect $800 for the first visit!! I was shocked and frustrated to learn that I had to pay $800 for something that I thought was covered under warranty. It was a big mistake to purchase my appliances from Baillio's Appliances, Electronics, and Mattress Store. I would have been okay with paying if they had communicated the payment upfront instead of surprising me after installing another damaged unit. I was informed about the payment today, January 26th, 2024, during a phone call. The process for this payment began in November of 2023, so it has been almost 3 months since then. When your technician asked me to sign the document back in December, he stated it was for delivery and that the balance would be billed through claims."

"We were in a bind. The water in our washer was almost overflowing. We had been out of town for five days and needed to launder our clothes. Our appointment was for the week down the road. I called Ramon and asked if he would help us out. Ramon went out of his way and worked with us over the phone for an hour and a half until wehad tried every way possible remotely. We are extremely appreciative of Ramon going out of his way to help us."

"Update: Dalton Services was very responsive and fixed the problem free of charge (8/18/23). Ice maker works like a charm. Original review (Late July 2023) Team Dalton "fixed" the freezer ice maker by installing a part they said was broken. $1250 and 4 weeks. Sure, NP. Except it's not working. Gaslighting followed ("it takes 24-48 hours for it to work"). 5 days later: No ice. Also, 90-day guarantee didn't mean much: Apparently we need another $250 part (why wasn't that discovered/ordered 4 weeks ago?). Three weeks later. No. Ice. In the middle of a heatwave."