Best Friends Grooming

"Took my dog here because they had availability, but was a regrettable mistake. The groom job on my pup was horribly butchered - I asked for a groom standard cut for an Airedale but instead got a chop job. Her eyebrows were shaved off entirely (!), there was no blending between hair lengths, she was shaved surgically short so her poor pink shin showed. There is absolutely no reason for such a horrible job and no acknowledgement of the obvious mistakes. There were places she was nicked and stripes shaved off down to the skin. I was forced to wait for her hair to grow out and then try to fix it myself. My dog knew she looked like a clown and hid afterwards. Very disappointing."

"To every client that visits Best Friends in Rio Rancho for pet grooming: Although I don't usually write posts like this, I feel that people should be aware of it and should know that I feel it is extremely disappointing. I will start by saying that I adore my fur babies and consider them to be my own children. For instance, when I take my kids to get a haircut, I want them to finish it and then let's go! Emily works for a highly demanding boss who only gets her way because she is the business owner, which is terrible. Yet. Emily grooms people's dogs so well! and performs well. She is a kind woman who complies with your requests. similar to a hairstylist. However, it's unfortunate that after reading reviews of this company, I have to sympathize with many of your reviews. Best Friends Grooming's owner, Diane, is extremely unprofessional, impolite, and abusive, not just to some of her clients but also to our fur babies. When I initially visited this grooming establishment, I inquired about the possibility of having my dog done as soon as possible. Yes, Emily replied. When I returned with my puppy and 3-year-old fur baby, I requested the same thing, and it was fulfilled. When I asked Diane for the same thing a third time, she responded that it was first come, first served. I informed her that my dogs were the first customers. They looked awful when I arrived to pick them up several hours later! Their hair appeared to have been chopped by a child or unprofessional groomer. Since it was before the holidays I felt they took on more than they could handle, I decided to let it go….I believe there was a misunderstanding with Diane and my husband. But I let it go, and I did let them know about it. It was nice the next few times since I just had to deal with Emily, and everything went smoothly. When I brought my pups in this last time, they took dogs of all sizes, with long and short fur, big and small. There, you name it. They had dogs in the cages, tied to the walls, and some running around when I brought my fur babies in. I'm not lying. I'm not sure how the city handles that. They were overcapacity, in my opinion. At 7:30 a.m., however, I left my dogs, anyways, because I had to run some errands. Then, the first time I stopped by, they hadn't yet begun to attend on my pups. When I returned a second time, the staff were talking on the phone and there were dogs all over the place, including unsupervised ones on the table. When I asked them if I could schedule another appointment after the third time that I stopped by, they declined. That day, I didn't receive my doggies until the end of their day. I was furious! But once again, i let it go. Then I tried to schedule an appointment a month later, no one answered the phone. Diane called and said Emily would no longer be able to groom my doggies. I proceeded to ask her why and she said because she is the owner and Emily has to listen to what she says . So I said “Ookay!” I asked if I could speak to Emily because technically she should be the one to tell me and Diane said it was Emilys choice so please don’t call back and besides it was your fault that Emily messed up one of the dogs groom and even cut it, because I stopped in to check on my doggies. If they are professional groomers, distractions should not bother them. I feel she just needed something to blame it on and she didn’t want me to see all the other dogs crying and be uncomfortable! Please don’t let you family fur babies suffer. Check on them!"

"This is response to Steve Lopez review. This is the owner Diana. It not that I don’t like your dog actually Saint Bernards are one of my favorite breeds. I just can’t handle her anymore she’s a very strong dog. I am truly sorry that I had to turn you away as a customer"

"Tried Best Friends to try to save a few bucks. The groomer is very nice, but the grooming is awful. Photo on the grass is what a good cut usually looks like. The others after today's visit. You would think after 5 hours, my pup would look better."

"Never will come back here again! I know these workers don't like grooming my dog because she is aggressive against dogs, but cmon most dogs are like that these days. I recently called for appointment and they told me that they can't work with my dog anymore due to her shoulders(she wasn't specific on what happened to her shoulders)I think this is an excuse to not provide any service for my dog. My dog sweet heart and most groomers loves my dog and not sure why this location doesn't. I gave them good tips and they should be greatful for that! Diana's best friends. More like Diana's bad friends! I'll tell my friends to go elsewhere!"