Pet Palace Groomery

"They always treat all of our family amazingly. Friendly and understanding staff"

"DO NOT BRING YOUR PETS HERE! Absolutely a waste of time and the most unprofessional business operation with constant cancellations and staff no shows. Third time I have taken time off work to get to my appointment on time and be their ready with our pet, only for their groomer to be a no-show. They have lost our business forever. Obviously things like this happen but when it repeatedly occurs with a repeat client due to family members that are not dependable as the hired staff- maybe it is time to start hiring employees outside of the family? Additionally, when staff no shows happen- why not offer to discount or even a free grooming for a rescheduled appointment, especially after three employee/groomer no shows? Clearly there is no concern for the customer's time and loss of money (due to time taken off work) or a plan in place as a solution to keeping a client when issues like this occur on their end. This business has a lack of employees and dependable staff. They call the day before to confirm you will show up to the appointment but continually don't follow through on their end."

"From the staff at Pet Palace: Today a customer came in whose dog we groomed on the 4th of November. It had a new injury on its neck..The dog was so severely matted it took the groomer an hour to get the matter hair off before the bath. The dog had not been groomed In 7 months. Last time she complained because we had to shaved the ears so the groomer worked gently and the dog had long flowing ears when it left with a stunning top knot. The lady refused to pay the full price! Today amidst her threats we refunded her money and tried to explain she might try brushing the dog. She left our shop with hateful threats . We love our animals and are blessed to do a job we love. Occasionally you have someone that will not appreciate your hard work. But we will not quit loving our pets or loving our job.. more than the cost of one groom. ."

"Love to take our puppy "Honey" here to get washed and her nails cut. The dog groomers are always friendly and professional."

"Fluffy is seven years old. She went there like she was looking like a bear. She’s a husky wolf well she looks beautiful right now. She had a pile of hair on the floor of fluffy‘s. Thank you for making my fluffy husky wolf look beautiful."