Finishing Touch Home Interiors 1302 North Hudson Street, Silver City, NM 88061

"At first I was very pleased. They did the job very quickly. I was so impressed I gave them a tip. But then after the blue tape was removed from the transitions from tile to the LVF the was a big noticeable cut in the transition. It should have been one full strip used. Not 2 pieces spliced together. My husband and I have laid flooring several times. We would have expected better quality work from so called professionals? So I would say it you’re a handy person? You could probably do as good of a job yourself. I know we would have. And get a better price on flooring at Lowe’s or Home Depot. I tried to hire locally for the sake of the town’s economy. But maybe it’s not worth it?"

"These guys are great. After seeing several friends lay their own floor, I went with finishing touch for ours. The floor was laid practically perfect and the trim job they did was top notch. I highly recommend Juan and the boys, and Michelle and Pam gave impeccable customer service."

"They "USED to be" excellent. The new owners have the least professionalism possible. My family thinks they dont even know what "professional" means in business. Their installation was very poor in its every aspect. The new Finishing Touch workers had zero respect for existing furniture, putting dirty sharp tools on fine finished tables and hand made pristine bedspreads, etc. & showed lots of other disrespects. They were incapable of keeping a single appointment unless they had 3, 4, attempts. They would not show up on schedules made long in advance--and then totally "forgot" (OMG!) to call to cancel, though we had to re arrange our rooms on time. What they did install was non stop grief & anxiety. They had excuses for everything. They were incapable of handling any details caused by previous under layments. We understand the many difficulties of Covid, but none of their screw ups had any relationship to the pandemic. Their overall work was really bad. My sister recently had a kitchen floor installed by other locals. For one, Home Furnishings was great, easy to work with and their installation guy was excellent. It was even no problem for them to get someone to come out to the Mimbres. If you have a brand new house, with absolute straight angles, Finishing Touch possibly, maybe, if they were on their knees praying to the almighty, might be able to install a proper carpet."

"Pam has always been very nice and has a great personality she will go to your house and give you a free quote. They did a wonderful job in my kitchen and dining room, enough for me to have them come back and finish my living room and hallway."

"Let me just state the fact: They started the flooring work on Nov 9th, claimed that it'd take (direct quote) "A maximum of three days." Today is Dec 4th, nearly a month later: not only the work is NOT done yet, there's NO progress update or a possible timeline given. If you ask me, I will NEVER have anything to do with this business. Edit: they later gave a bit discount for my "inconvenience," and when I pointed out my concern of an item (just 25 bucks) they waived it. Not a huge deal, but at least they showed some sense of responsibility."