Pottery Barn 2261 Q Street Northeast, Albuquerque, NM 87110

"Would not recommend Pottery Barn Albuquerque to anyone!!!! The tall lady with the ponytail was rude, unwilling to help and she was puffing and huffing.!!! I didn’t feel welcomed . She has a bad attitude which is not good for business !! BE AWARE and don’t go there. Star is tooooo much for her."

"Note: this is about Pottery Barn Teen Online, a subsidiary of Williams Sonoma. We ordered a loft bed for my daughter on August 7, 2023 from Pottery Barn Teen. Initial delivery was in September. When I did not receive any information about the delivery in September I checked online. Delivery date had been moved into October, without any notification. This happened again the next month and the next month. Finally, after Christmas, on December 28th, we were supposed to receive the bed. When the delivery crew arrived to put the bed together, they informed us that there were two pieces missing and that they could not do anything. Since Pottery Barn outsources their delivery this was true. There was nothing the crew could do. So, we had huge boxes sitting in our house, no bed for my daughter, and were told we would just have to wait. We were finally supposed to receive the final pieces today. However, the distribution company called to let me know that they checked on the pieces and they had been damaged so they cancelled the delivery. I immediately called Pottery Barn and have been informed that I can return the pieces I have for a refund, or wait for delivery of the remainder of the pieces in June, 2024. This would be 10months after I ordered it. I have informed PB that I would be pursuing legal action. According to the Federal Trade Commission, there is a 30-Day rule that requires business to ship within 30 days and to notify a customer if this cannot happen or if dates have to be changed. I have never been notified of any of these delays. I have spent hours on the phone with Pottery Barn Customer Service. Each phone call ended with promises, and they always failed. My daughter has been sleeping on a mattress on the floor for months. I firmly believe that no company should be able to treat customers in this manner."

"I ordered a bean bag chair on Black Friday for guaranteed delivery before Christmas. I just checked on status and now the order arrives Dec 27-29. This is absurd and customer service offered no viable option for an exchange at the same sale price for an item that would arrive by Christmas. Not only did they charge a fee for the delivery but also an extra service fee for handling. They refused to credit this fee and were entirely unhelpful or courteous. I would really hesitate to order if you need a gift on time. They will lie to get you to order and then change the delivery date afterwards."

"The staff was rude I didn't feel welcomed. Wouldn't recommend going, the lady was rude and unwilling to help like calm down Karen. She was a miserable lady, could have been professional keeping her life problems, and opinions to herself."

"Not very nice staff. I came into return sometime I purchased online and the older tall lady who was "helping" me was overall not professional. She was huffing and puffing and seemed very annoyed by me being there. I also had a question about a current online order and she told me I had to call pottery barn with any questions even though she had the order pulled up on her screen. The over all vibe is not friendly, kind of a mean girl thing going on here. Also most blankets they have are only available in one color. I would have ordered a blanket in the color I wanted if the staff wasn't so unpleasant, but at that point I decided to order online again so that rude people aren't making commission off of me"