Holiday Inn Express & Suites Albuquerque Airport, an IHG Hotel

"All of the desk people are so friendly and helpful. The rooms are great. If you’re teaching at Central New Mexico Community college, or the university of New Mexico, this is a wonderful location in particular. But also great access to the airport."

"Terrible! They advertised an indoor, heated pool as well as a full breakfast. The pool was closed, and they had ZERO food the next morning - didn't bother to apologize, and still charged me the full rate. The window blinds allow so much light in at night, it's difficult to rest. Science says a fully dark room is best. Get a clue, IHG! Lastly, the TV was completely worthless with no reception whatsoever. I will NEVER stay here again, and I am travelling through ABQ all the time for business in Santa Fe. I look forward to continuing to telling others to go elsewhere. If I could give zero stars, I would do so."

"Called customer service yesterday. Had them call the hotel to confirm a booking for one of my staff members and that a credit card authorization form was on file and there wouldn't be any issues. They told me she was set and there wouldn't be a problem. My staff member showed up after a 10 hour drive and was denied a room stating it could be fraudulent. I then had to book her a room elsewhere. Front desk girl was rude and not professional at all. Don't stay here."

"Staff were very nice and helpful(I think that is what I was told). The location was also a plus because it was easy getting into the hotel and parking, and it was easy getting out of the hotel and getting out of parking without trouble. All in all, 4 stars all around."

"Stayed in the 2 room suite for one night for the balloon fiesta- thank goodness because I could not have made it another night. The room reeked of cigarette smoke - even the bedding it was almost nauseating- but what was worse was the bed. I really think the sidewalk outside would have been more comfortable- got zero sleep. For a $300 a night plus tax room I expected a good night sleep at least."