Holiday Inn Express & Suites Rapid City - Rushmore South, an IHG Hotel

"(-) ???bathroom/toilet not cleaned between reservations. Made front-desk (Melissa) attendant aware soon after checking-in. ???No solution provided. (+) first impression after walking into hotel is positive, though, I wished that experience translated throughout the stay. Update: hotel management has reached out and “made it right.”"

"It was fine but.... I visited Rapid City for my 50th birthday to see Mt. Rushmore. The hotel is located in a great place, close to everything. The individuals at the front desk were very polite and inviting.The breakfast was good, pancakes, eggs and cheese omelettes on the weekends. The problem was after being there for two days, we didn't receive any room cleaning. The housekeeping knocked on the door and said they will be back after cleaning the next room, but when I came back into the room that evening, the room was as I left it, not one new towel or linen. I Immediately called the front desk and explained the situation and the front desk person came up personally and gave us new towels and washcloths. The next day, housekeeping expressed they will do a "full service" cleaning. However when I came back in the room they only made the bed. The garbage was still in the cans, the floor was not vacuumed. This review is not to bash the hotel, but to bring awareness of what seemed to be lazy housekeeping staff."

"I had to clean my bathroom upon arrival! Hair in the tub and sink and what looked like poop on the counter. Yuck! Stained bedding, breakfast had no options! Breakfast didn't offer gravy or scrambled eggs and had burnt biscuits and burnt sausage links. I had to find a roll of toilet paper in the middle of the night since housekeeping didn't out a spare roll in the room. I am HIGHLY disappointed! Just dirty and disgusting! I would not recommend thos place to anyone! I will never stay here again!"

"Enjoyed our stay very much! clean and neat hotel. Staff was friendly helpful. Didn't use fitness room was I was in Town for surgery or pool area."

"Update. The first time i stayed here six days ago, this place was great, but this time was very different. Why? I found two dead bed bugs! One was on a pillow case, and the other was on a wash cloth. Yuck! This hotel has bedbugs you have been warned! The staff asked if I wanted another room . Nope, it might have live ones. The hot tub wash broke and cold number two. The room wasn't cleaned well, and I had to strip the bed and put new sheets on myself. handicapped room 137 was huge and spacious. I really enjoyed my stay here with a large room, pool, spa, exercise center, and staff I was here during the off-season, but the price was great. I won't stay again"