Floyd's Truck Center

"I went to Floyd’s on February 1, 2024. To have Hodgebuilt stainless steel fenders put on my semi truck. I supplied all of the materials. All I needed them to do were drill holes in the frame and put the fenders on. I was charged almost $1700. The mechanic Nate that was working on installing the fenders for me left for about an hour and a half to take his little sister to work. Intern, I was charged for that hour and a half while no one worked on my truck. The next day the fenders had to be readjusted. And it took 2 1/2 hours to do that. And I was charged for that. The following day I was in Bismarck, North Dakota the rear fenders came loose, because no Loctite was used. But yet I was charged for it. So I had to go to Freightliner in Bismarck North Dakota and have them re-tightened. Which Floyd’s paid for. I called Dorrin to speak with him about my bill. He told me that my bill was fair because they did me a favor by getting me in their shop. How is charging me $1700 and charging me for your employee leaving and no one working on my truck how is that doing me a favor. I was originally quoted about 4 to 6 hours to do the work. And ended up paying for 10 1/2 hours or more. And plus materials and parts. That were not used. If the owner of Floyds could please contact me, I would greatly appreciate it. The only person that works there that was respectful and nice Spencer."

"Arrived at 1045 am on a Friday for a coolant leak in our motorhome and I should have known when I walked in and 2 guys kept talking instead of addressing a customer, the guy I had spoken to on phone Kieren checked us in. Dude does not need to be working with the public. We sat in the lounge all day and despite my better judgement, my husband told me they were extremely busy, not to bother them, they would get to us. Well at 6pm when he went out to walk out dog, Justin asked him what we were waiting on, as they closed at 7 and that Kieren had left at 4 and they probably couldn't get to us til Monday. I was livid. 7 hours with NOTHING. Justin worked quickly to get us seen and he and Denver did what they could at closing time to get us the part they thought we needed and also made my husband feel better about monitoring the situation and going on with our trip. Can't say I'd recommend but Justin and Denver did what they could and we appreciate them greatly!"

"Avoid this place; go to Inland Diesel Repair much better all around. This place wanted to charge me 4x the amount of money that Inland charged me to do the EXACT SAME JOBS. I took the "Quote" to Inland and they did it 1/4 of the price. They also include numerous false charges on my invoice which I was never told of when I went to get the vehicle. One of the guys at the counter attempted to correct what he could but the issue still was not fixed. I was told to contact the service manager and explain to him what happened. I called the service manager and he advised that he would correct another $100. I never saw that $100 at all. Prices here are extreme. There were false charges and issue on my quote. Problem was never corrected."