360 Degrees of Perfection SE

"360 Degrees of Perfection doesn’t live up to their name. I had my Mercedes delivered to them on 2/19 for tune-up/fuel line cleaning and hail damage repair for the entire car. Drew said it would be a paint-less dent repair job. He later called and said the hood and deck lid needed to be replaced and that the roof needed body work and paint, which I said was fine. I did not get my car back for nearly 2 months (4/13). And when I picked up the car, there are still hail dents in my doors and fenders. He said that I need to pay extra for those dents and leave the car even longer. If I knew this would leave other dents, would cost more and take even longer, I NEVER would have agreed, and would have taken it elsewhere. When I asked why would I pay for a PDR job and leave dents in the doors and fenders, Drew said a lot of customers do that. Really????!!!! On top of all the excuses they gave me why it was taking so long, this was topper! If you care about your car, trust and integrity, I do not recommend 360 Degrees of Perfection. PS. - I am still trying to get a receipt for my payment. They tried to write it on a post-it note (what a joke!) and I have left their accountant a voicemail message. Still have not heard back."

"I was very impressed by the level of service & kindness from 360 Degrees of Perfection. I was able to get my car in for auto body repairs within a week (where every other auto body shop was quoting 6-12 weeks to just get my car in). They kept me updated on the work being done & timelines. After picking up my car, I noticed an issue with the inside door handle after I got home. I called & they told me to come back in whenever. I came back in & they fixed the issue on the spot. I am so grateful for the timeliness & customer service here. Highly recommend."

"Had my vehicle taken to 360 for collision repair work after being sideswiped. 360 was able to get work started on my vehicle sooner than any other shop close to my home and worked with my insurance to get everything taken care of. The staff at 360 provided regular updates on my vehicle as it moved through the repair process and they were always available to answer questions as they came up. Susan in particular went out of her way to explain several items during the repair timeline and made me feel very confident in my choice of body shop. I received my vehicle back a day earlier than promised and the repair work performed was top notch. There is no hint of the previous damage and Steve and his staff truly took the time to ensure that my vehicle was returned excellent condition. Beyond the high quality repair work, the customer service provided throughout the process was excellent and I would highly recommend 360 to anyone needing collision repair or general body/paint work."

"Last year during the CRAZY hail storm we had in May my BMW was nearly destroyed with VERY large hail. My windows busted out, glass everywhere, and every body shop in town that I called was rude or didn't call me back except these guys. Avery, one of their Service Advisors, got me in for an estimate right away and then guided me through my insurance process the entire way. My car took 6 weeks to finish, due to my insurance company being so backed up and the issue of no rentals available but that was in no way their fault. I read some of these reviews and can not believe that some people do not understand that delays are out of their control. Geez. My car was IMMACULATE!! I could not even tell it had happened. Super impressed with their ability to match my paint so I am confident to say they have a very good painter. I did not get to meet the painter but definitely told the Manager Drew to tell him what a great job I thought he or she did. Even better they gave me a lifetime warranty. I recommend 360 Degrees of Perfection to everyone I know. You won't be disappointed. Thank you Avery, Drew, and all the staff at 360 Degrees of Perfection. Hopefully, I do not need a body shop again but if I do I certainly know where to go."

"My initial interaction was very positive. They explained everything to me in great detail and also promised to take care of the additional expenses. I had a rental from my insurance for a month, but they promised multiple times to take care of that part. I specifically called them multiple times to confirm. Now everything changed on the day of the delivery. They went back on their promise with the excuse 'I talk to so many people everyday, I can't remember'. It was only after Steve intervened that I got half of what they promised. And then , I found that my steering was locked . They claimed that it was like that when I brought it in - which was a complete lie. I had to drive to the dealership with a locked steering because I could not prove that they caused it. Overall, I was poorer by $1000 due to them. On the positive side, the work they did had no issues at all. I would never recommend this shop to anyone. If you do end up going, please ensure they give you a written commitment on everything they say."