Warren Appliance INC. 1556 Gay Street, Longmont, CO 80501

"Rich was great to work with. He helped us decide which appliance was best for our application. Delivery was quick and they took care to protect our home."

"The technician and owner Matt Warren came to my house to diagnose the problem with my washer on 8/16/21. I paid $80 for the service call, paid an additional $149.99 for the part, and the “labor” was $115, in total I paid $371.71- only to have Matt Warren never return to fix my washer. I have called multiple times and left messages with no call back or an attempt to reach me for the service. This business is crooked, stole my money and hit the road, he’s awful. DO NOT RECOMMEND."

"Warren answered the phone on Christmas Eve as our refrigerator main control board decided to die. He was able to locate one out of Denver and ordered it for us for me to pick up was able to get our refrigerator back up and running. Amazing service and excellent business. They will be our first call anytime we need appliances. Thank you again!"

"Outstanding service! These guys are THE DEFINITION of customer service. We had a painless buying experience, with several recommendations for what we needed. The guys showed up right when they said they would be here and were incredibly careful with removal of our old washer/dryer. No mess, no hassles, and great guys. I love small family businesses that definitely take care of their customers! 10 stars!"

"Tale of two stores: Deal with Warren Appliance at your own risk. There’s good will and there’s bad will. I had been a customer of Warren’s for fifteen years. I bought one or two washing machines from them and two dryers (I have two buildings on my property that have laundry rooms),. I also had them do the repairs during this time. I can’t say they sell the best machines but overall they have been adequate. In June of 2016 I bought a used dryer from them at their recommendation. My old dryer needed a new timer for $150. I decided it was more cost effective to get another dryer. This is what they told me at the time that greatly influenced my decision. We decided to get a rebuilt dryer. The service man highly recommended the dryer as it is very durable with few repair needs. He said it will last a long time. He said the new model of these has the same mechanical parts and he said it wasn’t worth spending twice the money. He knew that our dryer gets a lot of use and he felt very confident in selling it to me. I did appreciate him looking to save me money but on his end he may actually make more money selling his rebuilt ones versus a new one. With the service call and delivery charge the dryer cost me over $400 and I could have gotten a new one for $200 or $300 more. So less then three years later in March 2019 the dryer needed a new heating element – the cost of repair $155. Now three months later the drum is making a horrible noise and the dryer only works intermittently. When he was hyping the dryer to me there was no caveat that there’s always a possibility that it could break down anytime and that would have influenced my decision to buy it. It’s not like I don’t know there are lemons and machines break down but they also personally rebuilt it and tested it – this wasn’t manufactured in a plant. I called to see what could get worked out especially having been a customer all these years. I guess they don’t value customer relations. I have no beef with their only being a ninety day warranty on a rebuilt dryer but that wasn’t the issue. The most he was willing to do was maybe give me free parts or a 20% discount on the parts depending on the problem. That in it self was ok and appreciated. But he absolutely refused to come out at no charge (They charge $75 for an assessment) and then he would let me know the cost of repair and what he would do for me. I only live 4-5 miles away. So basically he was saying pay me $75 and we will assess the problem and then let you know what we will do for you. If it wasn’t worth fixing I’m out $75 and they would have probably tried to sell me another rebuilt dryer. Good will is taking care of your customers so for $75 dollars they lost a customer of fifteen years who is honestly disgusted with them. Pretty stupid trade off in my book. Read some of the other negative reviews on how they conduct business. On the other hand to fill this out. The same day I had to get some carpet pad and tack strip to repair some carpets that had gotten wet due to flooding from a recent hail storm. I went to Family Carpet One Floor and Home at 1401 Ken Pratt Blvd Suite B, Longmont, CO 80501 where I had bought flooring many years ago. The owner recognized me and gave me the supplies for free. True it didn’t amount to much money but the gesture was very much appreciated. This is how you establish good will and have a satisfied customer who feels good and wants to come back and do business. Need I say more."