SEPHORA at Kohl's

"The girl who helped me didn’t know what she was doing and quite frankly, could have asked her associate for help. She told me she couldn’t help me find any shades.. kept trying to send me to a different Sephora instead of helping me. She told me she couldn’t tell if the shade looked like my skin or not because she wasn’t wearing her glasses.. had to try and figure it out on my own. But when I went to fenty, every single foundation was in the wrong spot which was more time consuming than anything trying to switch them all back. They never have what I need I only stop here because it’s closer to home. Lesson learned - just visit another Sephora instead of this one."

"I had an unusual return issue with a product I purchased that had the wrong product in the right box. Even though it was past their usual 60-day return time, the manager agreed to work with me. I very much appreciate good customer service, and Orlando and his team were willing to go the extra mile."

"Angie was horribly rude! Was waiting to check out and she was to busy on her phone to even help. Went into for two items came out with zero. So unprofessional to have your phone on the floor and give people an attitude after making them wait."

"Helpful friendly staff! they have Urban Decay eyeshadows, definitely a quality product. However I wanted the stone pallet which they did not have. The store on 92nd had it but they are under construction.. dang"

"Customer service is TERRIBLE. I stood next to 2 sales people for quite I while being ignored completely. I had the same experience at the register. I am over 60 and felt that it was my age (this has happened before at this location). I called the manager and she told me she was sure it wasn’t age related…so they just marginalize ALL their customers? That’s the last time I shop there!"