Marvin Hill American Family Insurance 12015 East 46th Avenue, Denver, CO 80239

"Very detailed always!"

"Bertha always gives exceptional service and thinks ahead to make sure everything is covered regarding your questions and concerns."

"People are friendly and very efficient to accommodate me with a great policy for my home owners. And, now I've added our vehicles because I got a great quote."

"Requested coverage and ended up canceling policy the next week as agency wasn’t responsive once we got the policy and would not generate the documents we requested in a timely manner. We requested to cancel policy, again agency unresponsive so we contacted customer care line, this happened back in September-October, today we received a call that the policy never got cancelled and they’re still asking for a premium when in fact we should have gotten a refund... still dealing with the agency’s lack of communication and poor customer service."

"I wish I could say that my 10-year relationship with Mr. Hill ended well. American Family chose to cancel me after this period of time due to the number of claims. I was naïve enough to think that if you had a claim you should report this to your insurance company given the fact you are paying them premiums. With a series of mis-steps, poor communication, lack of follow-through and failure to take responsibility for these actions, I am soon to be cancelled with short notice and a lack of options. I always saw Marvin as capable, professional and friendly; however, once the notice of cancellation was sent, a series of issues arose that told me otherwise. I would say double-check as you enter into any insurance situation, check your policy limits, check out the agent, and document everything to avoid the disastrous situation I am now facing with no homeowner's insurance."