Jennifer Matthews Agency, LLC: Allstate Insurance

"There were supposed documents that needed signing. I was never notified until I realized I was being overcharged hundreds of dollars every month for several months. I was told I would be getting a refund once the documents were signed but was still being overcharged after I signed the documents. Then they told me I would not be getting a refund. Instead they offered me a measley $150 gift card, Which I never received. When I brought it up to the agency months later, they try to offer me $25 gift card instead. Crooks, liars. Stay away from this agency. They will pocket your hard earned money then blame it on so called documents that needed signing. And will continue overcharging even after you sign their documents."

"Jennifer Mathews Agency and especially Lindsey Silverman make insurance fun again. They are quick with a quote and always right with the folk. And I said man I need to buy insurance here."

"Highly recommend this agency! Lindsey was so helpful, extremely accommodating and got us everything we needed and more! Choose this agency if you want to work with people who truly care about YOU!"

"Really great - customer service is great, info and alternatives were great. And the best part was that they never tried to upsell or over sell me. They were very diligent about being sure I was appropriately insured and not overly insured. That speaks volumes."

"I walked in here for assistance with my life policy and in hopes of bringing my other personal lines products back to Allstate. I was a customer for many years until my agent retired and without saying a word one day I found out I was left out in the dark without another agent. When I came over to Jennifer Mathews office I was quite excited to have found an agent right around the corner from me. I showed up and the office was closed with a sign that said they’d be back by noon. Ok, lunch time, no problem. I waited until 12:25 pm before calling another agent on the phone who suggested I drive down to their office in Parker. No, thank you too far! Very disappointed ☹️ don’t put up a sign promising to be back at a certain time and then don’t. You’re wasting customers valuable time."