Apple Twenty Ninth Street 1755 29th Street, Boulder, CO 80301

"A literal waste of time. If you want to get a battery replacement try to get one elsewhere or mail your phone in. I made an appointment here, sat at the Genius Bar for 20 minutes before someone approached me about my appointment. When I got help, he ran a diagnostic for another 10-15 minutes before telling me they don't have the battery in stock. All in all, I lost a full HOUR AND A HALF of my day. First, Apple shouldn't let me schedule a battery appointment online if they don't have the part in stock. And second, the "genius" shouldn't make me wait that long when they've got 20 of them just messing around not helping customers."

"Today, 2/20, around 5pm, I had a very disheartening experience at the Apple Store located on 29th Street that I feel compelled to share. My visit, which was initially for routine customer service/tech support, unfortunately, took an unexpected turn due to the behavior of the store manager. His name was Franklin. During my interaction with Franklin, I encountered what I perceived to be unnecessary hostility and, distressingly, remarks that felt homophobic. When I sought to escalate the issue by requesting another manager to address my concerns, the situation worsened. The manager’s demeanor became increasingly aggressive, and rather than facilitating a resolution, he insisted that I leave the store and went as far as to call mall security on me. This experience left me feeling disrespected and discriminated against. It’s deeply disappointing to encounter such unprofessional behavior, especially from a brand that prides itself on inclusivity and customer service excellence. I hope that by sharing my experience, it encourages Apple to address this matter seriously and ensure that all customers feel welcome and respected in their stores. I believe everyone deserves to be treated with dignity and respect, and it’s crucial that staff at all levels uphold these values consistently."

"I'm a senior who never owned an iphone and needed a lot of help figuring it out. Nick on the "Genius Bar" was awesome! He patiently answered all my questions, but he also showed me things I would never have known about. (I recommend making an appointment so as not to have a long wait)"

"If you're like me, you've read a lot of reviews on this store and are wondering how it could be that bad. I'm sure people have had bad experiences at the store, but my visit on 12/22/23 was great. I was greeted immediately and after a quick question or two I was assigned an employee to help me buy a new iPhone. I already knew what I wanted so that was a quick process and there was no attempt to upsell. The employee assessed the value of my current iPhone and after taking a few pictures and running diagnostics I was given full value ($450) for a 3-year old iPhone Pro 12 Max. Just surveying the store, there were maybe 15 employees visible (presumably more in the back) and everyone seemed busy helping customers, but not run ragged. The employees all seemed cheerful and in the conversations I overheard all were extremely professional and knowledgeable. The store was clean and orderly and the front door was being perpetually wiped clean as people came and went. Since my phone service was with a non-standard carrier, I was told I'd have to transfer my service on my own. That's fair. It's great the staff are trained to support the major carriers, but they can't do everything and I understand that. Since I didn't want to leave before having a working phone, I was allowed to work at a table with both my old and new phone where I was assigned a "life guard" (their term... not mine) just to make sure I had everything I needed. I fumbled my way through the transfer process with the life guard periodically checking in on me and providing some guidance. Overall, I left very happy with my visit and relieved that my experience didn't mirror those from the other reviews."

"Genius Bar is genuinely stupid and lazy. I brought in my 2012 MacBook Pro that I've had since new. It would not power on or anything. They looked at it for maybe two minutes, tried a different power supply and said they didn't know what was wrong with it. I took it home, took off that back cover and saw that there was water. My teenager confessed that he spilled water on it and was afraid to say so. The point is that they didn't even try to make any sort of reasonable effort. All they had to do was take literally two minutes to pop off the cover in the back and they would've seen the water. It's essentially like bringing your car into the mechanic and he/she doesn't pop open the hood to even make a relative attempt to diagnose the car. What a joke, Apple. I dear the manager take ownership."