Kendra Scott

"Kimberly was so wonderful! Helped picked out a birthday gift for my mom. Fast and great service."

"I'll start this off by a quote a manager told us " I've dealt with difficult customers like you before, you need to call customer service.".....here's the story behind that. Short story: Double charged and terrible/rude customer service at the store level. Long story: Wife and I had purchased her some earrings among other things as we have done in the past at this store. This most recent trip after she got home she noticed on the receipt that she got charged for 2 sets of stones for 1 pair of earrings. Called the store and they said it happens if they enter the the wrong thing/button during checkout. Said to come back in with the receipt and they would correct. We came back in a few hours later and the manager told us, no the price is correct, they sell as individual stones. We told her no, that's not right and even showed her receipts from previous, very recent visits that showed the stones are sold as a set for a set of their earnings. She still told us we were wrong. So you would be willing to sell a set of earrings but only sell a single stone? Meaning I could buy a set of earrings and only get a stone in one and an empty holder in the other. Does that seem logical? We even showed her that when we placed an order online, it sells the stones as a set for the same price as she was trying to sell us a SINGLE stone for. After we showed her all past receipts and even their own online store and the process where it sells them as a set, she then told us, and I quote "I've dealt with difficult customers like you before, you just need call customer service." She refused to call higher level management or even her own customer service to get clarification. After being insulted like this, we left, called customer service the next morning and wouldn't you know, they said the stones are sold as a set for their earrings and the store management was in the wrong. Refund was issued for the overcharge wand was told store management would get a talking to/coaching. If you have bought a pair of earrings here recently, check your receipts to make sure you weren't overcharged on the stones"

"I received excellent customer service in the Park Meadows store. I wish I could remember the name of the young lady that helped me. She was interested in what I was looking for, as I was trying to accessorize a dress. She went to the back room to look for additional pieces. The other young woman who was working was equally as helpful. I ended up finding just what wanted. I also called the store to ask a question about another item. I received excellent service from this young woman as well. So, keep up the good work!"

"I received a beautiful necklace and earrings in the mail at my house in Texas. I thought the gift was from my friend Laura whom lives in Colorado but it turns out it was from the store. My friend must have shared with the staff my battle with breast cancer. Truly amazing and thoughtful!"