Rocky Mountain Pediatric OrthoONE - Denver

"I don’t typically leave reviews like this, but our 3yo was seen (for a broken leg) today by Kandice Robinson, and she was truly wonderful. So kind, gentle, and patient, yet thorough and informative. I wish every pediatric provider was more like her. Truly - she was amazing!"

"I have never written a negative review in my life. But my son had a buckle fracture in his arm and I originally went to Urgent Care who did x-rays, diagnosed my sons fracture, and gave him a splint/cast and also provided care recommendations. They referred me to OrthoONE to follow up with Dr. Pengel which was a mistake). The doctor spent less than 10 minutes with my son in the room, did no additional x-rays and told us to reused the splint we already had and no need for any follow up with her again. The bill from them was: $313 for consultation (specifically stated 45 min - 59 min visit) $820 for "Treatment of the fracture" When asked if they could provide me with a itemized list of the "treatment" that was provided. After a whole day of coming up with an excuse, they provided me no explanation other than mentioning that they feel bad having to explain this to people and its just a charge the doctor always adds. This to me is sad and the reason why insurance and healthcare costs continue to rise. untruthful billing from doctors."

"I had an appointment scheduled at the Sky Ridge location of Rocky Mountain Pediatric Ortho One. When I arrived on time with my child I was told my appointment would not be for another 45 minutes. I received no apology and was told the reason for the delay was due to "walk ins". I asked why no one had contacted me concerning the delay and was told they "just found out". I asked to speak to the manager who explained that they frequently do not meet appointment times and the doctor usually runs late. I cancelled my appointment and left, but not until the office manager and receptionists laughed at me for cancelling the appointment and expecting a higher level of service. If you are a working professional, this is not the Doctor's office for you."

"My seven year old daughter had a knee injury and our primary care doctor recommended we go to Rocky Mountain Pediatric OrthoONE. I was impressed with the whole experience -- everyone was so kind, empathetic, thorough, and great with my daughter. The nurse who met with us first was funny, kind, great, and thorough. Our doctor interacted really well with my daughter, took the time to ask good thorough questions, listen to her answers, pay attention, and engage really with her. Clearly people there know, like, and care about kids. My daughter and I were so happy when we left. Such a great experience! Thank you!"

"Fantastic staff! We just completed our appointment with PA Erik Heinzen and he was so caring, patient and gentle with our 9mo. After our appointment our daughter was a little upset and a staff member came in to offer her a little stuffed dog. What a comforting effect it had on her. It's the little things that make an office go from good to great. Thanks RMPO!"