Ferguson Waterworks

"ATTENTION: THIS LOCATION IS NO LONGER A BATH AND KITCHEN AND LIGHTING SHOWROOM. Like a year ago, their bath and kitchen stuff moved to another location like 2 miles east. This site only has public sales of underground electrical and basically like asphalt cutting equipment and expendables."

"This place was awful. My mom needed a refrigerator to replace her old Sub Zero. The folks from Ferguson came out to measure and based on that, recommended a particular (VERY EXPENSIVE) Jenn-Aire refrigerator. Problem is, it's designed for custom cabinetry which my mom doesn't have (and the people who came to measure clearly saw that). They had to pull the panels off of the Sub Zero, which look awful because they stick up past the top of the refrigerator, and the top is still exposed. Furthermore, they installed the shelves backwards so they fell out and nearly injured my mother when she opened it up the first time. Then, it took way too many phone calls to coax them to pick it up and refund her. Very eager to suggest and sell a product that didn't work, but dragged their feet to remedy the situation once they had money in their pocket. Took advantage of an elderly woman. Would definitely not recommend and will never use again."

"Beautiful showroom! Really unwelcoming experience. I don't think one member of staff knew we were even there. If they did, we wouldn't have known. Once again, many beautiful displays but I probably wouldn't return. Especially without an appointment."

"I had a great experience with this business. We remodeled all of our bathrooms and our kitchen, with all new plumbing fixtures. We acted as our own general contractor, and ordered all of our own stuff from Ferguson. Because we are not pros, we made several mistakes and had to return several items. We worked with Matthew Taft on the sales team and found him to be very responsive and very knowledgable about the products. He was also very accommodating with all of our returns. The business is, generally, very fast at delivering orders. We will shop here whenever we need plumbing items."

"I visited the Aurora showroom after deciding to remodel my kitchen. A few minutes with the cabinet designer had me feeling confident they would be my vendor of choice. This was the worst remodeling decision I could have made. After receiving two cabinet quotes nearly 50% more than the budget came in with I started getting concerned. Next, I spent two weeks trying to pry an understanding of the cost out of the designer (they don't have sales people, so nobody really cares about helping you through pricing issues) who eventually told me she couldn't spend any more time on my project until I knew exactly what I wanted. Keep in mind, I have no kitchen at this point because the demo work had been started...OK, fine. I then worked with another vendor (Cabinet Warehouse) who made the process so simple it had me wondering why I ever started here in the first place but, I decided to give Ferguson one last crack at winning my business. I delivered all the designs and measurements to them and requested a total price. They came back and said they would have to pass all together because it would take another 1-2 weeks just to get me a price. How these guys are possibly staying in business is beyond me. I will do my best to prevent my friends and family from ever shopping here and you should too! Good luck, Joe"