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Ace Hardware Saddle Rock
7420 South Gartrell Road, Aurora, Colorado, United States
About the Ace Hardware Saddle Rock
Ace Hardware Saddle Rock is a one-stop shop for all your hardware and home goods needs. Conveniently located at 7420 South Gartrell Road in Aurora, Colorado, this store offers a wide selection of tools, paint, gardening supplies, home decor, and more. Whether you're a DIY enthusiast or a professional contractor, Ace Hardware Saddle Rock has everything you need to complete your projects. Visit us today and experience top-notch customer service and quality products at competitive prices.
Photos of Ace Hardware Saddle Rock
7420 S Gartrell Rd Unit B, Aurora, CO 80016, United States
Opening hours of Ace Hardware Saddle Rock
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Ace Hardware Saddle Rock
"I’ve been to this location a few times and each time I’ve been disappointed. No one greets you or offers to help. We are a young family who came in with our baby trying to find a furnace igniter and the manager brushed us off towards aisle 12 but didn’t offer to help. Another guy came to the end of our aisle but just stared at us awkwardly. I asked why he was staring and he finally asked if we needed help. I said yes and explained our situation. Then he says oh and I wasn’t staring, I was looking at your baby. Ok? Idk. It’s always a weird environment and not everyone is friendly/helpful."
"I purchased $220 worth of Christmas lights from ACE. I had purchased a small pack of $3.99 replacement tree bulbs and a small pack of 4 blue bulbs for 99 cents. I bought the wrong size. Today, I took them back and asked to EXCHANGE them for another large reel of lights. (I would have owed more as my refund would be under $5). He jumps in over the poor kid cashier who was going to do it and says 'we don't return any Christmas lights after the 18th. I HAD SIGNS UP ALL OVER THERE'. I was really taken back by how he talked to me like I was stupid I didn't see the signs. It was his tone. If I did see the signs initially, I would have passed. What if they didn't work? He was saying something to the poor kid who was cashier's about my stupidity or something after I walked out the door. There is something wrong if managers/owners speak to customers in this way right off the bat. I was really upset but just left. He literally wouldn't even listen to me explain I got wrong sizes, still in packages unopened and I was buying a $29 purchase. I spent a LOT of money here 2 weeks ago and am in shock that he wouldn't exchange 2 small packs of replacements under $5 for a reel of lights. I'm upset over his treatment that my family will never walk in this store again. It's sad because it was a neighborhood store we used. I'll head down to Big Toolbox in Parker which is also an ACE store. Beware because he will not work with you for anything. If you buy it, you're stuck with it."
"Not every store clerk treats you the same. I was recently at the store 11/13/23 at 12:30pm, looking for picture holders and holiday items. The young man at the register was very nice and helpful. However, there was a younger guy on the floor helping a guy, when he was done I said, “Excuse me I have a question.” He ignored me and went straight to the back in a room. So I asked the young man at the register if he could get me help on the floor. He did so and another guy helped. Now, I don’t want to believe it was about race. However, it certainly felt that way. Given, what I experienced, Ace will be the last store I shop for home supplies. Especially this location. Advice: All customers should be treated with respect. I was surprised, since I just moved to Colorado and for the most part people have been really nice. Please train your staff to be helpful to everyone."
"I just brought in a single 21" × 37" window screen, to be re-screened only. No new frame or clips needed, just replacing the fiberglass screen. I am in complete shock they are charging $57 for this, especially since another Ace location, also in Aurora, charged slightly over $100 TOTAL for 6 screen repairs just a month ago?!! Price gouging???? 09/15/23 Update Went in the store ans asked to speak to the manager as instructed with my original receipt from the other Ace location in Aurora for the 6 screens they repaired in July. I was told pricing for screen repair was set by the owner. Also that the other Ace location needed to adjust their pricing for this (basically raise the cost by 300% of what this location charged me. I was issued a $5 credit.... Long story short, drive the extra distance to Ace Hardware Buckley Square, where you won't be big-time overcharged! I learned my lesson."
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