Planned Parenthood - Cortez

"Took my money and never gave me what I paid for. For a year now I’ve been having troubles with mail in birth control and no one has been able to help me. It’s hard to get the right clinic number and to get through at the clinic. The call center and email helpline isn’t any help in pulling up details about mail in birth control. I was also once told by a call center worker that planned parenthood doesn’t offer birth control by mail and I had to go back and forth about how that’s been my preferred method since starting the pill two years ago. Initially, the problem was not being able to pay for / start the shipment. But now I’ve paid for a few months worth of birth control at the clinic and a I’ve still not gotten my shipment a month later. I’m in the waitlist for being called back by the clinic. UPDATE: I paid $48 on February 2nd. I finally got a call back last week and they said “oh it looks like it’s packed it just needs to be shipped out tomorrow.” Idk why if I paid for shipping a month ago it’s only just being sent now that I’ve reached someone. I still haven’t received it though. I have to go into the clinic and pay again so that I don’t miss a pill while trying to get this figured out. Honestly though, it’s too complicated getting through to anyone, and I’m already overwhelmed from other life things that I’m thinking I may have to just accept that I lost $48. Don’t go to PPAU for mail in birth control. Update again: after getting them to send the package, it’s stuck in transit at the post office after they put down my address incorrectly."

"Calling in means wait times, yes. More than likely might just be due to having high volume of calls? The wait can be frustrating for us all but if you email and / or leave a callback number they do get back to you! I tried this and got a callback right away and the young lady was very informative, quick, patient and sweet. I figured going in but thought the wait time might be worse as the last time I was in it was quite busy. The staff is always helpful and make me feel at ease and comfortable talking about personal information. Overall, I thank Plannd Parenthood for all that they do / offer to patients such as myself. Perhaps we should all be reminded to be a little more patient and kind. We live in a new world where we are all becoming used to or expect a fast experience with everything at the tip of our fingertips but that’s not always the case!!"

"I've never heard of a pp that doesn't offer an ultrasound ? It seems so odd that they don't/can't perform ultrasounds considering they offer services to people that are expecting. Response to the reply that I received: I explained that I thought I was miscarrying to the person that I spoke with. She didn't let me know that other pp clinics offered ultrasounds. She just said "we don't do them." She also gave me the # to a clinic that also doesn't offer ultrasounds to miscarrying women. So odd."

"I went in today thinking I had an appointment for an implant. My email CONFIRMED I had an appointment for 2:45. I signed in and waited patiently like everyone else. 3:30 rolls around I'm seeing that people that were there after me were being seen. I ask the lady at the counter how long the wait would be. She said she has me in for 4:45. I show her my confirmation email and she barely even acknowledges it and says I have to reschedule or wait. I have work at 4. No "sorry for the inconvenience." Silence. What a waste of time and energy. I understand that it's a tough time right now for women everywhere but the least staff can do was acknowledge the mistake."

"I was treated so well at this location. I was shown respect, comfort, and kindness. I was nervous coming into my procedure but I quickly felt safe and sound. Awesome experience! :)"