Fashion Care

"If I could give ZERO stars I would. The lack of communication is insane. I went in to get a dressed altered and was told it would be $16. Come back a week later to pick it up was told it was now $81. The alterations were $65 and to steam it was $16. I never asked for it to steamed and cleaned. It was brand new, never worn! This company NEEDS to work on communication between the different employees especially when not everyone is there on the same day."

"I took $1000 leather jacket and they shortened arms. I asked them what they will do about it and the cashier told me that she will ask the owner. A week went by and they did not call me. so I when there and the casher still did not talk to the owner. So I asked here again and she said she will get back to me next day. Next day no calls. So I went there and then she calls the owner . But the owner told me it is not their fault. The Jacket's arm shortened by more than inch and they told me it it not their fault. They are not worth of your business unless you want to get your clothes ruined. No customer service, no communication. THis place is the worst. Stay away if you do not want your clothes ruined like me."

"I have relate to Kyle. I've gone here for three years and roughly a $200/mo customer. I dropped off 5 new dress shirts. Brand new. When they lost one of the shirts (no kidding, never wore it) the were incredibly evasive. Everyone makes mistakes but it's how you own up to them. They don't. I received someone else's Brooks Brother shirt. I'm guessing that person got my shirt. They were very dismissive and would never call me back. Only after the third time I went down and made a scene did I get $70 back. Aside from this, I never got a good feeling dropping things off. It was only a matter of a time. Numerous time's they miscounted the garments when I dropped them off. End result - they're not trustworthy and evasive when things go wrong."

"Took five shirts here to be steam cleaned. When I went to pick them up, they were all still totally wrinkled. I had to have the woman there redo all of them in front of me, and several had to be done multiple times because she would do one sleeve but not the other. I ended up spending 40 minutes there. Then they still made me pay for the service. Will never return."

"I will NEVER go there again. They are DISHONEST. I had been going to them for years. For the most part good, few snags along the way. Would only take my shirts there to be ironed. They ruined a couple of pants with ironing extra lines in them. What got me to the point of not going anymore is I took two coats in to be cleaned. When I went to go pick them up they were wrapped up like they had been cleaned, but they were NOT. They still smelled terrible and were dirty. I can’t believe the DISHONESTY . They still wanted me to pay for the “service” but I completely refused to."