Walgreens

"Terrible customer service and terrible workers. I have a health savings account but there’s only certain amount left so I asked the lady to run the exact amount and she was like no we can’t do that. Yes you can, and I stared at the manager and he just looked at me like oh well. I was furious cause I just wanted to use what was left so I could get some cold medicine. This store has gone downhill because of the people they’re hiring. Lazy, always chatting with each other while we wait in a line so they can finish their conversations. I live right by there so I’m here all the time but now I dread it cause of the terrible customer service. If you ask for help they treat you like you bothered them or took them away from something more important. Quite frankly I’m sick of the attitude here. Something needs to be done about it"

"We stopped using this wal greens 10 years ago. Recently we started having issues getting my husband's diabetic meds through the pharmacy we had switched to due to insurance so for unknown reasons my husband had his meds transferred back to this wal greens one month ago. We were able to get the initial rx filled last month. I called in the refill for this month on Monday. They said it would be ready Wednesday. I went in today 1/19/24 got there approx 3:20 pm. They were slammed. I patiently waited in line about 20/25 minutes. At the counter I was told it had not been filled because insurance reasons. They could not verify insurance because his bin # had changed. Understandable. I had his new card. I said to the very kind young lady that I would come back tomorrow and get it however I was needing some of the over the counter medicine that was locked up. I needed the dayquil/nyquil for heart/diabetic. Who can help me.... at that moment an elderly gentleman came up and she explained what was going on. She left and he took over. His name badge was turned around so I asked his name. He ignored me and started punching on the keyboard dramatically. He started yelling to me how he could not verify my husbands insurance so the order was never filled. In a normal tone I stated I understand and that I would ask my husband if he had a newer insurance cars for this yr and that I would return tomorrow with it. I then restated to him that I was needing some medication in the locked cabinet and that there was a button to push for help however it was broken. He replied "there is a BIG BLUE BUTTON!! IT IS POSTED" I replied yes sir I tried that however it is broken. He again yelled "YOU ARE CAUSING EVERYONE TO HAVE TO WAIT. YOU ARE CAUSING US TO GET BEHIND" I responded in a low tone that I was really sorry and asked if there were someone else I should ask for help on this. He said NO then came out from behind the counter so I followed him. The length of the walk to the medicine I was needing was about 15 seconds and that entire walk he was loudly exclaiming that I was causing everyone to get behind in their work. Now 15 seconds may not seem long at first. I beg you to count it out. It was ridiculous. I left a survey to which a "supervisor" called me back just minutes ago. 6:20 pm. They had me on speaker phone. They treated me like I was an idiot. I feel like the person who absolutely mistreated me was the person making the call. When I left there I was able to take the medication up front and pay for it at general check out. The young lady asked how my visit went. I told her the pharmacist told me I was the reason they were behind. Her response was "well they are busy". I said yes they are. This is the nature of our business. Healthcare. . . It's busy. That is not an acceptable excuse to treat your customers like crap. She back tracked and apologized profusely. I told her I appreciate her kindness however it was not her responsibility to apologize for her superiors. On the call I received I was treated like i was insignificant. I responded by acknowledging that my husband's diabetic meds were just pennies to them so losing us probably meant nothing even though their pharmacist told me himself that I should not be surprised when I am asked to pay 14,000 dollars for one month supply if they cannot verify his insurance. I asked what would cause them to be unable to verify his insurance. His response was "well if you come at a busy time the internet is usually slow and that will cause us to be unable to verify" I asked what time of day should I come back and he responded that I was holding up the line. I filled out their survey. I requested a supervisor call me. Only because diabetic medication is crucial to my husband's existence. I received that call and I swear hand to God, it was the old guy who I had concerns with that called me back."

"This is by far the worst customer service I have ever received. No other pharmacy take 2 days to refill a prescription, employees are very rude, when we asked about the poor customer service Jason immediately replied where would you like me to transfer your prescriptions? Apparently Jason fails to realize the more accounts he transfers the less they will need to keep him employed!!! URGENTLY IN NEED OF NEW MANAGEMENT"

"Walgreens Pharmacy here is terrible. They take forever. They will tell you 30mins waiting time then make you wait 3hrs or longer. The text messages service doesn't even work because they aren't paying attention to how to effectively use it. They don't even explain your medication or how to effectively use it once you get your meds. The ones at the pharmacy at the registers are rude and so passive aggressive even if your asking basic information. If you do go here for your meds expect to come back 4 or more times to check if it's ready. They honestly don't care or want to engage with you. I feel sorry for the old people trying to get their medicine who are rejected by the terrible service they provide at the front desk at the pharmacy. They tell them wrong information on pick ups and they don't even care. It's so messed up how they treat people. Walgreens if you really care youd fire your whole front service staff and hire people with better service skills who can actually do their jobs. Stop hiring these moody girls who clearly don't want to work the jobs they have."

"I went in for my Covid shot. I made an appointment & was 30 minutes early. I was able to get in/ out without any problems. The gal that gave my shot was very informative with all my questions. Get your shots if you are a Senior. Walgreens had the Phizer ones & I didn't want to mix another brand since I have had Phizer since the pandemic started."