Columbine Ace Hardware

"Great Service!! I bought a snowblower, and Brad was nice enough to load it up in his truck and bring it to my house!! THANK YOU!"

"I visited the store and bought a large bag of Big Green Egg charcoal. When I got to the register it rang up for more than I thought it said on the label. I told the guy ringing me up and he just shrugged. There was a line and I didn't make a big deal out of it. I came back a couple days later and sure enough I had been overcharged. A manager was standing nearby and I let him know. He scanned it and said I was only overcharged by $2. I went to the car and found the receipt and had been overcharged by $5. When I got to the register I told him and he rolled his eyes and said he would give me $4 back. I told him I had been overcharged by $5 and he rolled his eyes again and gave me my $5. Ace is not the cheapest place. The customer service used to be very good, but this certainly wasn't my experience. I don't know if he thought he was helping out the company by trying to save it the extra dollar but I'm certain that they will lose out on many future dollars for me."

"Great service and an awesome selection of top quality products. They always have the newest Yeti colors in a wide selection. I recently had a new key cut here, and it only cost $2.99!"

"Came to this location as a completely oblivious customer needing help with a metal shelving unit piece. I came in and Michael over at the helpful hub was so quick to help me find what I needed, AND take the time to cut the metal I was purchasing, AND copy a key for me. He was beyond patient with me and so polite, this is definitely the best experience I've had in a situation where I knew absolutely nothing and no idea what I was doing. Everything went perfectly and I got exactly what I needed. Thank you Michael, you are so help and amazing!"

"Price gouge? Rang up as $44. I got several excuses as to why. The manager got involved.. he offered a marginal discount off $44.. meanwhile the same shovel is $37 at the big box store. If the 4/5 other big boy stores have the same shovel and offer price matching, it seems like the independently owned aces need to up their game. More than likely on any other day i would have ran my card but it shows up pretty obvious when you are only buying one shovel. Does this happen often? Not sure, but the handling of the situation by clerk and the manager were a direct reflection of just accept it. The younger sales clerk seemed to have better sales sense in the situation than both elders. I have shopped here numerous times and found their prices high but sometimes convenient.. maybe 5 minutes longer drive to the big store. In the event that the store owner reads this. It is most certainly not about the money here. It is about the sale and repeated sales. Good luck."