Petco 7400 East Hampden Avenue, Denver, CO 80231

"Horrible experience. First off it says an XS dog is 1-10 lbs, my dog is 8 lbs exactly but they up charged me for huge dog. Second off, I paid an extra $30 for my dog to be brushed out even longer and get her undercoat out (she’s an 8 lb toy pomsky puppy). I went to pick her up and they told me she “didnt really like being brushed” so they didn’t brush her. Even though I paid $70 specifically for that reason. So basically I just paid for a $70 bath for my dog. Insane."

"It’s so annoying that an appointment can’t be made for a dog’s nail trim, only for baths and haircuts with nails as an add-on. I called, the phone system directs to the website which was a waste of time because it won’t allow appointments for just nail trims. I walk in with my dog, each time they are too busy. So you need an appt but can’t make an appointment. They know this so they say to drive around to other locations throughout the metro area to try (calling ahead goes nowhere). No thanks, I have other things to do. The retail store itself is fine and the retail employees are kind, but can’t help with the grooming department. I actually needed to buy some things today but if I’m just going to have to go to a different place like PetSmart, I’d rather buy from them while my dog is getting her nails trimmed. It’s been like this for a while at this location. Grooming says they’re always understaffed. Management should take this seriously already, you would get more business if this was managed a lot better."

"Michelle is amazing! I had some very specific cat food needs, and she was unbelievably knowledgeable about different brands, and went above and beyond by looking up protein percentages for me. She also had suggestions about other products to help my cat. I hope Petco knows how lucky they are to have her on their team!"

"They got my dog in soon for grooming which was great. But then they were done within 1.5 hours. Which had me wondering since they usually say it'll be about 4 hours before she can be picked up. When my bf got her back home I noticed that she still had matted hair in her ears, long pieces of hair left all over her and that her face was still long and barley even trimmed. Leaving eye boogies still stuck in her face hair. I take her to Petco monthly for grooming. Not this location usually. But I expected better results then this. Especially since it cost me $75 compared to the usual $55.... Very disappointed."

"every single employee we encountered was interested in offering assistance. it was our first trip to the pet store together and I'm really grateful for the help finding the last collapsible water dish in the entire store."