Bank of America (with Drive-thru ATM) 1112 Cpl Max Donahue Lane, Highlands Ranch, CO 80129

"Tyler Powers went above and beyond to help me and my family in our time of need. Thank you so much, Tyler! You're the best!"

"DO. NOT. BANK. HERE. i have had around 10-15 fraud charges with this bank in the few MONTHS i've had this new card, after another fraud issue. i have contacted them multiple times, they told me they handled it, and then another fraud charge appears. the security within bank of america needs to change, the employees need to actually care about their customers, and then maybe they'd have repeat customers. I will never recommend BOA to a single person."

"1st bank is closing neighborhood branch and I tried to contact Bank of America in Highlnads Ranch to ask questions and very probably become their new customer. No one answered the phone on three tries on a Thursday afternoon. The recorded answer is long and did not touch on any thing I wanted to know - very bad experience - we are not their new customer. Someone named NIcole answered my review under the title "Owner" Suggested that I continue with a contact through Facebook or Twitter - assumption that I use facebook and twitter - I do not. Another words - they are not interested in my business. Should have told me when and how to call, make person to person contact A bank in their neighborhood is closing, one would think they would be aggressive in getting that business??? Maybe BofA doesn't need new customers, Nicole sure doesn't"

"I had signed up for a Bank of America checking account while I was attending college in California. Off the bat i didn't like the fees and it felt like a "big bank" with it's line of 20 tellers that didn't really care or know your name (let alone take the time to get to know you). I decided to terminate my accounts very quickly and thought nothing of it. Over time I heard they became a lot better and acted more like a local community back. So when they opened up a branch in Highlands Ranch I decided to give them another chance. I can't say how happy I have been because of that decision. Everyone has been great and let me explain why: -Jennifer Espinoza signed me up in their early days and ensured me that things would be great and that I was in the hands of people that cared. She was great and remembered my name every time I came to the branch and would catch up on our prior conversations. Sadly she was the temporary manager as she was helping to open up other branches in the area. Eventually she passed the reigns on to Shawn. -I have dyslexia and the team at my local branch has been great with helping me to ensure all my slips are filled out correctly. They don't even seem annoyed at all which is hard to find - they are just happy to help. -Shawn has been a keystone in the branch and always provides great customer service. He has an upbeat dispossession and seems well respected by his colleagues. There have been many times where he was able to anticipate my needs and was happy to provide a solution. I am happy to report as one of the original members of the branch that Jennifer was correct and that I was in good hands. Shawn didn't skip a beat. Finally I had the small town community bank feel that I was looking for. -The tellers are awesome too. They also remember me when I come in and will often continue with a prior conversation we were having. They do genuinely seem to care about the people they are helping. Thank you guys, see you in a few."

"I am new to BofA and my experience was really positive at this location. I cancelled my appointment, and when did walk- in, I was greeted by the manager - Shawn, who ensured to keep my wait time to minimal. Alex Perry helped us and he was very friendly, even with my annoying kid :-) I felt lucky that Alex had a complete understanding of my 4-5 special requests and he guided us through the process like no one ever could in past! He explained all the services and what I liked the best in their work flow was their check deposit system where you can deposit the check by yourself and they have remote tellers available till 10PM to help via audio-video chat; thats perfect for working people who cant make it to bank between normal business hours! I highly recommend their services!"