Verizon 6364 Promenade Parkway, Castle Rock, CO 80108

"Very helpful staff, answered it all my questions. Brian the store manager went above and beyond to assist me with my phone issues."

"So I have been with Verizon for the past 20 or so years and I've finally had enough. I have been saying for years that Verizon nickel and dimes you to death and once again they prove me right. I have an older Samsung phone with Verizon that I have been carrying the extended warranty on since I bought the phone. Well the battery is starting to go on it and I dropped it and put a crank in the screen (even though it's in an otterbox) so I go into Verizon to see about getting the battery and screen replaced a they tell me that neither one of them are covered under the warranty and that the warranty only covers if something fails inside the phone! So isn't the battery inside the phone? "Yes but that's not covered" I was told. Had I known that I would have dropped the warranty years ago and saved myself a bunch of money. So walking round the store I turn to my son and say "that's the reason I want to leave Verizon" and some smug, chubby, arrogant associate sitting behind his desk looks at me and just chuckles. There's another reason I want to leave Verizon. So by the end of the week I will take my business elsewhere! One thing I learned is that Verizon has NO loyalty to it's long term customers."

"Terrible customer service from the "manager" CJ. Rude, wears a mask and is just difficult. If you are so terrified of catching something, find a new job. Overall, this store is pretty bad. They screwed up my bill, taking 4 calls to customer service to correct it. Don't waste your time with this store. In response: if you and your employees cared in any way about doing a great job, and earning trust, I wouldn't have had to write this review. I stand by my previous comments. Do not waste your time with this store."

"Please beware when shopping at this store. I was ripped off recently on a new phone. I have been a customer for over 8 years. I purchased a new phone to an existing line, added a new line and upgraded to unlimited on 3 phones. I was told at the time I could purchase a 1/2 price mini, which I did. I told the salesperson I wanted to pay it off at that time. He gave me the price plus activation and I received a receipt “paid in full”. I was also told because of my loyalty I would receive a discount of $40 monthly on my account. Well my phones were not changed to unlimited and while on vacation I kept receiving overage texts. The loyalty is $25 and I am receiving monthly bills to pay off the other 1/2 of the phone for 36 months. I have spent hours on the phone with the manager, assistant manager (which both never called me back) and customer service. I have received minor credits, but they still tell me I have to pay off the full price of the phone. I have 5 devices and need a new phone on one of my lines, but I will not be shopping there and also might be looking for another provider if I can’t get full satisfaction. The salesperson is the front face of the company and they must be competent."

"After reading several reviews and seeing quite a few dissatisfied customers, I have to say that I did not experienced the same. Understanding that COVID has changed the way that businesses have to operate, I didn’t go to this store expecting immediate service, especially if there are other customers there as well. Upon pulling up, a service rep was outside tending to customers and fortunately, I was next and was warmly greeted by the young lady. I only needed a cover for my new iPad which she showed me a variety of, ringed me up, and I was on my way out within five minutes. First, COVID guidelines were followed, secondly, the customer service rep dealt with customers in line outside rapidly, and lastly, customer service was excellent. Sorry that previous customers didn’t get the same service as I did."