Finish Line

"Customer service was not there at all. I should have read the reviews before heading here…. If I could give zero stars I would All employees acted like they were to good to help and when asked if they had the shoe they said no instead of looking when I looked online and it said the shoes where in stock prior to me driving out there. Town center finish line definitely beats this location hands down… first and last time going to this location……. also where are your uniforms"

"I just wanted to state how horrible the service I received was. I am aware that I walked in ten minutes before closing but there was a better way the associates could have handled the situation. My family and I were looking for shoes for my younger brother. Instead of asking if we needed help or anything, we were greeted with the "let them know." Which I immediately knew meant for the associate to let us know they closed in ten minutes. I work in retail management and I know this could have been handled better. I just want to make sure this makes it to the store manager for better training. I know people are tired and want to go home but I will be letting everyone know about this store's horrible customer service along with the level of hostility."

"I am shocked at how rude and awful the custoner service was at this store. I just wanted to exchange my son shoes that were a gift to him. I was waiting in a young girls line to exchange my item, I was about to walk up to the counter and she proceeded to try to help another lady on the opposite side standing in the other line. I was already irritated by the fact that I was not greeted or helped when looking at the shoes on display. She told me to go to the other line since I had an exchange? And helped the other customer instead. Are you kidding me? Is there only one person that knows how to do an exchange at this place? And to top it off, Brandon wouldn't exchange my sons shows because he stated that there was a smudge on the so they were previously worn...I tried to explain that these were a gift and they were not worn, and rudely asked me, "So what do you want to do?" I pretty much was just turned away. I cannot believe how poorly the situation was handled on top of the horrendous customer service."

"I love this store! I won’t go to ANY OTHER STORE. This is the only store in the metro Denver area who’s associates greet you as soon as you walk in. All the staff is happy and ready to assist with whatever your needs may be. Even when busy the staff still makes you feel as if you’re the only one there. Even if you don’t make a purchase the staff thanks you for coming in and wishes you a happy farewell. Thank you for you excellent service. I look forward to shopping soon!"

"Oscar was extremely helpful and educated on everything the store carried and more!!! I went in today to buy a pair of running shoes and insoles. Immediately I was asked how I was doing and how if I needed help. I did need help but was fairly indecisive about what kind of shoes I was looking for. Oscar said he'd be right back and a minute later came out with 5 pairs of shoes and 3 pairs of insoles for me to try on. Oscar had probably spent about an hour and a half with me at this point. The store had become busy and he still maintained a great deal of patience. Long story short I found exactly what I needed both in shoes and insoles. I then noticed that the same shoe in a different color was on sale and asked about the price. He said they didn't have that shoe in my size and without hesitation offered to match the price. Costumer service like this deserves to be recognized and applauded. Thanks again Oscar! I will definitely be going to this Finish Line for all my shoes in the future!"