American Eagle Outlet 14500 West Colfax Drive, Lakewood, CO 80401

"On 8/8/2022 which is a Monday, there is only one lady who said she is manager working in the store. She refused to accept return because I do not show my ID. I have the receipt and original packaging of the clothes. My purse is left in the car, so I have to go back to parking lot and bring my ID. She even asked my phone number. She said she can not process return if I do not tell her my number. I feel it is ridiculous to ask these to return just one short. The return policy do not indicate ID is a must when doing return. She was trying to embarrass a customer. It is so disappointed. I also feel that girl is hostile. I remember when I buy the shorts two days ago, she is hostile and did not ask my membership so that I can not accumulate my points. Do not ruin the brand by a silly girl."

"Ridiculously overboard on mask policies. I don’t need a teenage girl telling me what’s best for me or my children. I’ll gladly take my business elsewhere."

"Clothes are always amazing and fit great. But please please for the love of god American eagle don’t use Ontrac for shipping anymore. I’ve had to many issues with trying to get a hoodie I ordered and trying to get ahold of anyone thru that company is near to impossible. They r the absolute worst delivery service out I’ve ever had to deal with. Please stop using their “service”."

"Paulina and Elizabeth are amazing! I placed an online order for a pair of swim bottoms that I have been searching for and when I called them to see if they still had them in stock at their location (it said online that they did) they told me that sometimes the inventory isn’t always up to date online but that I should place the order anyways and they’d look hard for it in their storage. They called me the next day and let me know that they searched for an hour for my order and found the pair!!! So thankful for their awesome customer service!"

"My Mom and I stopped by American Eagle at Colorado Mills today to pick out some clothes, as it had been a while since I took a shopping trip. Paulina was so so helpful, kind, stylish and encouraging. Even when I tried on a dress I wasn’t sure about, she gave me her honest opinion. She was genuinely interested in the clothes I picked out and extremely knowledgeable about current trends. She made our shopping experience enjoyable and fun. Thanks Paulina for all your help, give that girl a raise!!!"