Mountain Threads 24969 U.S. 40, Golden, CO 80401

"I have absolutely nothing bad to say. Absolutely AMAZING experience! We had a large group that stayed at Monarch and MT went above and beyond for us - just definitely give them a call if you're trying to figure out how to logistically get a group of people sorted out because they're so helpful! Such great customer service, extremely helpful getting sizes and shipping sorted, and absolutely worth the money. I will always always recommend this company and will be using them again whenever I need them! They won't disappoint."

"I’ve driven or ridden by this store over 100 times as I live not far from here. I can probably count on one hand the number of times I’ve seen a car in the lot. Today I was on a bike ride on an extremely cold day and desperately needed a bathroom. I stopped to check the place out, and when I walked in, the salesperson was on the phone. I gave a quick look around and noticed some gloves and socks that could be useful for winter riding and skiing. The bathroom was right there also, so I stepped in to use it. I was thinking about how I would love to support a small business rather than a Christy’s, etc. the next time I need ski or winter bike gear. I was also thinking this would be a great place for our out of state friends to rent skis (rather than the resort which is what we’ve always done) the next time they came. However, when I walked out of the bathroom, I was “greeted” with “where did you come from?” I started to explain that I was riding my bike and stopped here to use the bathroom. I was about to tell her that I would like to look around at the gloves, but was cut off with a “well our restroom is for paying customers only, so please don’t use it again”. Well, she won’t have to worry about that, because as quickly as it came into my mind that I might buy something there, that thought immediately shifted to the fact that I will never support that business after a first interaction like that. Here I was with a credit card in my jersey pocket and room in my camelbak to put some things and already thinking about who else I could bring in to support this small business. All it took was one negative, rude interaction to change that. To the woman working here: first, I understand when a business downtown doesn’t allow people to just wander in and out using the bathroom. However, you are in the middle of nowhere, and I was the only person in your store. Was it that big of a deal? Second, don’t be dismissive of people that could be potential customers. I was riding in below freezing weather. I also ski and have plenty of friends who do too. I could have shared a positive experience with them, instead I’m sharing this publicly and will also make sure my friends hear of my experience as well and never step foot in your store as they are riding or driving by. I would think with the lack of customers you seem to have that you’d be thrilled someone was even in your store. You had a moment to be kind and make a first impression; instead you chose rudeness and definitely lost any potential customer you had in me or anyone I know. Think again the next time you want to react that way."

"Jan 2023- Rented the snow package before going skiing. 10/10 for quality and service! We rented jackets, pants, goggles and gloves. Everything was as good as new and fit perfectly. The staff was so awesome and helpful. Can’t wait to visit and rent here again. Jan 2024- Came back to rent ski clothes and had another great experience! The two guys working were very helpful regarding the weather, traffic, and nearby ski resorts we could visit! We appreciate all they did for us. We again rented the jackets, pants, goggles and gloves - all great condition and comfortable fits. So happy we found this place, we wouldn't rent anywhere else!"

"Amazing family owned store, everyone was so helpful and patient with us. They had a big selection with lots of sizes. Definitely would come again on our next trip. S/o to Karen for the best customer service!"

"Absolute perfection all the way around. We are from San Antonio so this was a life saver for our family. So clean. So professional. So helpful. So caring. All the equipment were in almost new condition. It all worked so good and helped us have the best time ever. Highly recommend. Prices are just fine. Couldn’t be more grateful!"