The Home Depot

"Mike in lumber was so amazing and helpful!!!!! This store has so much patience for those of us in apartments that don't have saws or the ability to cut wood! I have been helped many times but mike truly went the extra mile in helping me find the right wood for my project! Couldn't be more thankful!"

"Unfortunately I am leaving Teresa and Abby a poor review on customer service at this location. I’ve been trying to deal with a damaged door We received three months ago. I have left them five messages and have never received a call back or any updates. I tried to be patient with them, but I’ve given up. I understand that Home Depot is a big box store and they don’t need to provide good customer service but this is a little ridiculous."

"Just have to share something positive! Needed a specific garden pot to match one I already have (even on both sides of the door for a real estate staging). Online it said they had two in Golden. Couldn’t find the pot. Asked for help. Had a couple of people help me - all who were so friendly! This pot was really hidden and it was snowy and cold in the garden area. But I’m the end they persevered and found it! In a time when most people would just shrug and say “guess we don’t have it” they really made my day!"

"I usually have a very good experience at Home Depot, no matter which location. This store is clean, organized, and friendly. Prices are reasonable, help is usually nearby, and returns are a breeze. If you want to be able to locate specific items without asking for help, get the HD app. It will tell you exactly what aisle and shelf to find things. It's actually very useful!"

"I had to use my drivers license to make a return since items were not found in their system using my credit card. Then only three of the four items I was returning, or allowed to be returned with the fourth item being denied. No reason for the denial other than the clerk saying “maybe it was the price “on a $27 item. So later, I had to go to my Home Depot app, pull up that specific purchase, where I purchased the fourth item, find it, and give that to the counter. They eventually returned the item. The receipt said that item was purchased on the credit card I gave them. And all the other items were on that receipt as well. So now I have one return logged against my credit card, saying that I didn’t have a receipt when it was really in their system the whole time. That’s a little bit frustrating."