Park Burger - Hilltop

"Absolutely delicious like always. The parmesan fries were tip top."

"I've been to Park Burger only once before, I enjoyed the first time and was excited because the manager on duty was so warm and welcoming, she took my to go order herself and seemed genuinely happy to see me at what appeared to me a slow lunch. This time I was greeted by another warm smile from the server on duty (she introduced herself as Bri) a young woman with blonde hair that made me instantly feel like coming back was the right move from the second I walked in. I ordered $56.70 worth of food to go and while I sat she offered me a single togo bev or water to drink while I waited for my food. I asked for a coke and she promptly got it for me. It wasn't long (my small coke was barely halfway finished) before I saw her boxing up my order. I began writing this review as she did that, but I'm going to finish it at home; because the manager on duty (a portly, bespectacled, middle aged man with brown hair if I remember correctly) came up behind her while she was boxing up my order and loudly told her to stop "giving away sodas" almost word for word in an annoyed tone. I couldn't hear her response because she was speaking at a much quieter volume in the fairly empty restaurant, but it appeared like she responded politely but seemed confused by the very anti hospitality oriented command. She resumed boxing my food and he just lingered there behind her for an awkward length of time before adding (again not quietly) "because I'm fat and it means I have to change the boxes more often. haha" in a slightly less annoyed tone but it was clear that he was being serious about the beverage. TLDR: I loved the food and the service from the Server (Bri) but this kind of weird behavior from a manager makes me want to never come back to this location and possibly any Park Burger because this sort of cheap and very inhospitable management is the WORST part of going out to eat these days. Which is a shame because the food was very good and again so was my server."

"Had the lunch deal today. Classic burger with tons of fresh French fries and a soda.$13.00. Quite the deal considering it’s a “sit down” burger spot. They also have a nice bar area with high top seating. Food was really good. Service from, Brandy, was on point! The place is welcoming and very friendly. Located on Holly just north of Alameda. We’ll definitely be back!"

"THE SERVICE IS HORRIBLE!! I ordered a Park Burger with everything on the side. When the burger arrives there are no sides, just jalapeños and avocado on the burger which I paid extra. I called to complain and they were very dismissive. After paying to have my food delivered I literally go to the restaurant to let them know that I can't eat a burger with no lettuce, tomatoes, pickles, etc. I asked them to remake my burger because at this point it was cold. At no point did I ask for a refund. The manager Melissa comes and tries to make me pay for the order AGAIN even though I never took a bite. I brought the food to the restaurant to show it was never touched. I asked her to remake the order because it's cold. She refused to remake my order and told me they don't have a microwave to warm it up either. Melissa is a HORRIBLE Manager! All she would do is give me the sides they left off my order that I had to come pick up after I paid to have it delivered after they got my order wrong. I got tired of dealing with her attitude and rudeness and thats when I started to record her so I have this on video. I ended up giving my food to a homeless man on the way home. Don't waste your time paying $30 for a burger to be delivered. They might mess your order up and refused to make it right. You can thank your manager Melissa for this review!"