Progressive Insurance

"Battled insurance after a no fault accident. Tried to give me 40% then 75% then I filed with a lawyer. Got 100%. Then they continuously low balled me. Refused to pair for repairs that were caused by the accident. Provided inspections saying otherwise. Dirty business."

"Truly, and without question, the absolute worst. Any insurance company that spends their customers premiums on that much advertising will do anything and everything they can to ensure you're not made whole after an accident. Buyer beware."

"I pay for full coverage insurance and was hit by an uninsured motorist and it’s been over month and still don’t have my car back. Now they’re telling me over $1400 of the damages will be out of my own pocket? What do I pay $200 a month for? Once my claim is resolved I will be taking my business elsewhere."

"If only zero stars was an option. In June 2023 I was rear ended at a dead stop by one of their insured. After being hit they decided to flee the scene with reckless regard running a red light to get away. They had 100% fault and caused 22k in damage to my vehicle. They are valuing my vehicle well above anywhere else and claim to have repaired the vehicle to pre accident conditions. The work from their shop was terrible the customer service was terrible and my car continues to have random electrical issues despite their inability to replicate and my pictures. Since they cleared the code history the dealer cannot see any codes stating they have been cleared. They are looking out for them and have treated me like a common criminal for expecting that the work would be completed to a standard of where it was prior to being slammed by their insured. They refuse to accept that they have depreciated the value of my vehicle and left me stuck and repeatedly feeling victimized by their disregard and horrible customer service. Specifically worked with Brenda and she has explained how my value is depreciated due to all sort of reasons except to include a door ding I had repaired last year she called a collision to the grand total of 700$ vs the 22k that her insured caused. Choose someone else to insure you if you want to trust that you will be cared about. I just keep hearing how much they have already spent to repair it. Perhaps you should take legal action against your driver to recoup the funds via the court paperwork that was provided instead of beating up on the victim."

"If I could give then 0 stars I would. All of the customer complains are correct this insurance company is horrible. You are on hold for hours. When you do get some they don't know the answer to your question then you get transferred several times. They had a previous balance from. 2020 that I knew nothing about never received a call or a statement stating I owed this. Trying to cancel my policy has been a nightmare. They haven't refunded my account. I tried using their chat to get help and Flo states she doesn't understand my request and I have tried calling the help line. I call and it states I will wait 6-10 mins and I never get a repetitive. I went back to Gieco insurance and they gave me a better rate while helping me with home owners Insurance. They were very attentive."