California Casualty Auto and Home Insurance 1650 Telstar Drive, Colorado Springs, CO 80920

"I was involved in an accident, that was no fault of mine. I followed what is did the be the proper channel for reporting and making a claim. This company came recommended from my union. I was treated poorly and without compassion. I have since disengaged from this company and am covered by a company that treats me with respect and dignity. I will not recommend this company to anyone."

"Very poor claim service. You can not get updates or even find your claim online. You have to call the 1-800# and be shuffled around and on hold for 20-30+ minutes to find out anything at all, and it is difficult to have them transfer you to a local agent. They will not give out local agents extensions either. Very very poor service when you need it the most. I am sure they are right there for someone who wants a new policy. Frustrating! Plan to shop around after this claim is done."

"We must say that Ruth Richey with California Casualty Insurance Co., Colorado Springs has been wonderfully helpful to us. And we're not California Casualty Insurance customers! Their client was the driver who caused the accident with us! They have been better about keeping us informed regarding settling the wreck litigation in which their customer and we were involved than Our own insurance company!"

"After 13 years as a "preferred" customer with this insurance company I was shocked when I found out my auto insurance had been cancelled! I did not receive any notice from this company prior to discovering it for myself. Not a phone call, not a piece of mail and not an electronic message (e-mail). SO, I WAS DRIVING MY AUTO FOR NEARLY 2 MONTHS WITHOUT INSURANCE !! When I called customer service they told me I had been dropped due to 2 accidents 3 years ago? 1 was a 2 mph fender scratch and the other I was directed out of an oil change store into a concrete pole. This was not my fault but my loyal insurance company did not investigate and as a result the incident became record on my insurance repot card. No speeding tickets, no hit and runs, no dwi's, just 2 minor incidents in 3 of the 13 years I have been paying California Casualty 135.00 a month premiums. Stay away from this company because if this can happen to me you know it is happening to others. Thank you very little California Casualty."

"I have been with California Casualty since 2007 and have been very happy with them. My wife rear ended someone and I slid on ice - both cars were totaled. Their teams were Johnny on the spot both times and we had checks in hand within a day or 2 of repair shops saying the cars needed to be replaced. I also got stuck in golf ball sized hail totaling another car; once again they were there offering me top dollar for my car within a day. Very satisfied. Thanks CC keep up the good work"