CVS Pharmacy,

7400 South Gartrell Road, Aurora, CO 80016

"Horrendous customer service at this location! The girls in the Pharmacy are incredibly rude, and could care less if they help you or not. One even gave me multiple stories about why she wasn’t able to help and then got snarky with me after I expressed that I had already been back twice and they were still unable to help. Really should not be that hard to get a flu shot! Go literally anywhere else!!"

"This pharmacy is busy, but you’d never know it from their friendly personnel. The pharmacy texts me when my prescriptions are ready, which I appreciate. I feel the technicians and pharmacists are well informed and extremely efficient. I choose this pharmacy over several others nearer to my home because they are efficient, fast, and most importantly friendly."

"Prescription ordered from physician. Received voicemail that it was ready. Arrive at pharmacy when I’m informed there’s no prescription. I have voicemail that proves it was sent by pharmacy! Was told it was up to me to call Dr. and have them reorder my medication!! Female pharmacist was rude, and couldn’t be bothered with helping a customer! Really? This is why they have a 2 star rating!! I’m only giving the 1 star to the gal that was waiting on me! Won’t go back to this CVS!"

"I had a prescription I needed transferred as after they told me they had it, they then informed me they do not and had no idea when they would. I found another pharmacy that had one of what I needed left in stock. That pharmacy called 3 times asking CVS to transfer it. After 4 hours I called and asked them to, was told they were doing it right then and it had to be faxed. I asked so it should be there now. No I was told it would take about 1 hr to fax. Odd since they told me they were doing it then and since when does it take 1 hr for a fax to go through? I explained that this other pharmacy closes in a few hours and they only have the one left. 1 h our later still no script. I called again and was informed now they are doing it. I tried to stress again the urgency. Was told they are getting to it. The other pharmacy tried again an no result. Finally the other pharmacy was able to get the pharmacist on the phone to verbally share it. I had 10 min before close now to pick it up. It should never have taken that long. Customer service is completely gone from this pharmacy now. I would not go back"

"I would warn anyone who may have a more complex prescription to avoid this pharmacy or at least dealing with the pharmacist. My husband get a prescription filled every two weeks at this location and I call the day before his ex is to be filled to make sure that they have all the information needed to fill this prescription. We have had issues getting this prescription filled in the past so I try to help this process along so that my husband is never out of his medication. Last week on Tuesday I called this pharmacy and asked them if they had everything they needed to fill my husbands prescription, after a few minuets I was told yes it is good to be filled and will be ready the next day, Wednesday, in the afternoon. I then went to the pharmacy the next day to pick up the prescription and to my surprise it was not ready because they were missing information. I was very frustrated because I called the day before and specifically asked if they had everything so I could reach out to our doctor to get it corrected. My doctors office said they never get any facts on prescription issues from this pharmacy so I try to make sure I call out office when I know there is an issue needed to be resolved. Not only was the pharmacist rude and unprofessional to me on more than one occasion, she also was the same way to our doctor when she called to find out what the issue with the prescription was. I just can not fathom the level of unprofessionalism in yelling and being rude to a customer trying to get a prescription and then be unwilling to provide information on what is needed to get it fixed!! If you don’t want to deal with people with kindness and compassion then you shouldn’t be a pharmacist. I would warn anyone to proceed with caution if wanting to use this pharmacy as your home base. The only positive I can say is every time I call or go in in person and talk with Sydnie or Paul they are very helping, kind and willing to assist in anyway they can. They are the saving grace of this pharmacy."