Arvada - Duncan YMCA

"We joined the YMCA, because our friends recommended the swim lessons. I joined in January and have had the worst time trying to schedule. Unlike other swim programs out there, the YMCA has no online registration for semi private or private lessons. You must get in touch with the aquatics Director, who is largely unresponsive and when she does respond is unhelpful in getting you basic information let alone complete to sign up. We’ve tried to bring our boys to play basketball on Saturday, but they are booked all day long for youth sports. We’d like to play in the pool, it’s closed still. There is no customer service line, I filled out a form to which someone responded, “We don’t refund per our policy.” Not even a “Sorry about your experience,” or assistance in getting scheduled with private swim lessons. Seems you’re out of luck if you don’t like your experience and they don’t mind just letting people go. After speaking with a couple other parents in the area, it seems I’m not the only one with this experience. Super bummed!"

"I went into the Y yesterday for the first time to try a three day pass out and see if this would be my new gym. The gym is very clean and taken care of well but the biggest thing that stood out to me was the customer service and care that Lisa at the front desk gave me explaining the ins and outs of the gym, where things are, and making me feel very welcomed. Props to Lisa!"

"I've been to many YMCA'S coached for a couple of them. This YMCA is amazing. Starts with Management, Veronica is Phenomenal At her job of customer experience manager and GM. She leads the staff that's professional customer service oriented and holds the highest values in a fitness center i've ever seen. The facility itself is spotless and has everything you could ever want in a fitness center. You don't notice the experience of friendliness and are willing to help you the minute you walk in. They are all there to serve their customers and do so. I highly recommend this facility if you're looking for the best and all of it. This centers around."

"They cancelled some fall sports for first time this year, coaches don't show for toddler soccer camp, dancing class cancelled without anyone informing us, swim lessons cancelled and pool has been closed forever. Constant cancellations for all kinds of programs, AC didn't work for 2 months! in the Fyzcal PT room and management is very disorganized. Front Desk, Kid watch, preschool team are excellent."

"I have been going here for the past 10 years on and off due to COVID. The staff has always been friendly, helpful and accommodating. I arrive at the gym at 9am with my son to play basketball and workout. There is at least 200 kids in and outside the facility for summer camp. Using the entire basketball court, outside court, outside field and swimming pool. Additionally, they have classes scheduled in secondary gym with hoops until 3pm. I asked the front desk attendant when the building will be available for members to use it. The summer camp has all the above reserved Monday-Friday 630am-530pm. I was also informed this will be going almost every week all summer. I understand that the Y has kids camps, but there was no notice of this and to take up the entire facility all-day? There has to be a better solution to continue to allow members access to the facility."