CVS Pharmacy 2800 Pearl Street, Boulder, CO 80301

"Worst pharmacy I've ever used. My insurance unfortunately makes us use CVS and I have never had such terrible experiences. I switched to this location because the other was horrible but this one is just as bad. There is a line down the aisle every time I go, no matter what time of day. They are rude and act overwhelmed and like they have no time for you and then might not even have your prescription but don't seem to care. We tried to get CVS to mail us our prescriptions so we wouldn't have to go in and that was also a nightmare. Overall I do not recommend any CVS."

"This is the first time I’ve reviewed anything in a very long time. CVS in Boulder has the worst customer service (rude, dismissive), ability to fill medications on time and follow up than any place I’ve seen. CVS, please pay the people you hire well. Make the position competitive, use folks with pharmacy experience. I want you to succeed and for the community to have a reliable and friendly local pharmacy. You are a corporation, but model yourself after the pharmacies in small towns. You’ll be so happy you did."

"Normally, I don't take my time to write a negative review; I just don't go back. Normally, I only write good reviews - check out my other reviews and you’ll see that it is true. However, in this case, run, don't walk, to another pharmacy. BVSD just changed to CVS and they are awful. CVS was supposed to transfer my prescriptions from King Soopers, and three calls later and three weeks later, they still had not requested it. So I called King Soopers and they transferred it the next day. I have been on hold over 1/2 hour for five different times at CVS, trying to sort through this issue. Finally my RX was transferred, so I went to pick it up today, waited in a line for 20 minutes, and they charged me double what I was paying at King Soopers for the same item. When I questioned the cost, the technician handed me the bag and asked, "Do you want the RX or not? This is the cost. Call your insurance to straighten it out." I get that it’s not really the employee’s fault. CVS the pharmacy doesn’t hire enough people to adequately process all of the prescriptions. So, there are the employees overworked underpaid, and the customer suffers. Meanwhile, the CVS management is raking it in. So, King Soopers does have my RX listed as a 28 day supply, and, during the transfer, CVS changed the prescription from a 28 day supply to a 35 day supply, at their discretion, because anything after a 30 day supply gets charged double for the same product. I am still getting the same quantity, 8 patches, and by CVS putting it at 35 days their system charges the consumer double. It is the same product, the same quantity. Nothing is changed but the cost. Do they do this across the US? Double your sale for same product? Do they do this when they can against millions of customers across the US? Also, when you call CVS customer service, they are not connected to CVS the pharmacy: "We are two different companies" is what I kept hearing. The consumer gets the short end while the company continues to make their profit. I will be transferring all of my items back to King Soopers. Good ol' King Soopers Sunrise Center. Always so trusty and efficient. I will be urging our BVSD union to drop CVS."

"The fact that I have to rely on the business to survive makes me so angry. Even when a prescription says it is ready - it might be, might not be. Guaranteed everyone that works here hates every second of their job. It truly shows. CVS must be a nightmare to work for because these people are working inside of an active dumpster fire. I hate that I have no other option. This place makes my life worse every time I have to deal with them. Every interaction takes minimum an hour. Good luck, Godspeed, if you are able to use a different pharmacy- RUN DONT WALK. 1 hour 53 minutes it took to get a prescription that the app said was ready. What else would I want to do with my time the day before thanksgiving??"

"My insurance made me switch to this pharmacy from the Lafayette King Soopers and this has been a miserable experience. They keep saying it's too soon to refill my inhaler (it's not, I need to refill it every month and I got my last refill around early August, it is now November) and I sent in the prescription for my ADHD meds a little over two weeks ago and they STILL don't have it filled, the automated thing says it's being ordered. I've never encountered such a long ordering period before and I can't even get any updates. It's also impossible to talk to a person, I've called multiple times and get stuck on hold until they close for lunch or they close for the day. And I'm not calling right before close either, I'm sitting on hold for around an hour or more each time and it just hangs up when they close, it doesn't give me the option to leave a message. The app is useless for requesting updates but they keep pushing that instead. I tried the app and the website, and when I try to get information about why they aren't refilling my prescriptions, it just says to call the pharmacy. Which doesn't work. And then the hold line which I'm stuck on for ages tells me to use the app. It's some awful ouroboros of frustration and corporate stupidity. If my insurance didn't literally force me to use this pharmacy I wouldn't, so if you have a choice, I'd go somewhere else. Edit: out of desperation, I called the actual target to ask if they can try putting me through and apparently the CVS staff ignore all the people who work at target and refuse to answer them either and are known for never picking up their phone and just ignoring it."