Enchanting Travels, Inc

"Absolutely wonderful! Booked a trip to Japan and EVERYTHING was taken care of. Excursions, hotels, transportation. Everywhere we went, people were waiting for us. Personal guides from train doors to waiting cars, through train stations. We will definitely be booking with them again!"

"Enchanting Travels put together a magical two-week African safari to Kenya and Tanzania for the four of us. From our first rep, Corin, to our trip consultant, Ruth, they customized our safari around our hopes and desires. All our accommodations were top notch that offered something so unique to our overall experience. Truly the most memorable trip we've ever experienced and wouldn't hesitate to use Enchanting Travels in future trip ventures. Thank you again!!"

"I paid $107,000 to take my family on a trip to Patagonia. This company should be called “Unenchanting Travels”. They were absolutely unprofessional in every way. It started with their website payment service being very flawed. There were innumerable examples where the high-end and expensive hotels that they booked for us made egregious errors. These were five star luxury hotels that did not have English-speaking staff. Our point person wound up, becoming overwhelmed and was replaced by her manager, who is similarly grossly inadequate. They repeatedly misinformed us. One example was an occasion when they told us to take an Uber to a hotel where they had made a reservation for us, and indeed, no reservation had been made. When the flight of ours was canceled, which meant that we were going to miss our ship, it fell into our laps to do the planning to try to resuscitate the trip. They essentially told us that they were not feeling well and were overwhelmed. They were repeatedly blamed Problems, which came up on the hotels that they booked for us. I would not come close to this company again and would recommend avoiding them at all costs."

"If I could leave ZERO stars I would. The planning process with Enchanting has been an absolute disaster. We had our initial call with Samantha on August 28 and it was a great call, there was a good vibe and I felt like she really understood what we wanted for our Honeymoon. Fast forward to October 18, she emailed us letting us know we would receive the preliminary itinerary the next day. We NEVER received it. I checked in a couple of times with no reply, on my fourth time checking in on November 3 I got her maternity leave autoreply. My heart sank. Ultimately Enchanting assigned someone else to work with us and after a week or so we received an email stating that they would not be able to help us plan the honeymoon we had discussed with Samantha. We are left scrambling and overall it's been disappointing, frustrating and a waste of time. Thanks for NOTHING."

"Enchanting Travels put together for us a wonderful trip in Australia, the planning was done very thoroughly and exceeded all our expectations, the support we received during our trip was exceptional and we would not hesitate to engage with them for another trip."