Bill's RV & Self Storage, LLC 8725 Vollmer Road, Colorado Springs, CO 80908

"I was pleased when I found Bill's RV storage about 2 years ago. It was one of the cheapest lots around for storage and it was also very convenient to access. Sadly, they must be experiencing inflation at a rate worst than the rest of us, because they've increased their prices by 20% and then 13% for a total of a 33% increase in the two years since I initially started storing there. Maybe that's normal for this industry, but it's excessive. They are still convenient, but there are other options that are nicer and maybe easier to access, so I guess I'll start shopping around. UPDATE: I had originally given 2 stars because they at least have a dump on site - though it’s poorly maintained and not set up well. I have lowered my rating because I just got off the phone with someone from the company who cold called and basically said, “I called to find out when you’ll be moving out I also wanted to talk about your inaccurate review…” Apparently I had misread the initial email they sent and the increase was lower than I had read so my initial review had a number wrong. Regardless, his approach was unprofessional and rude and I immediately was put off. I was already annoyed about the unjustified price raises, and then they’re calling me asking me when I’m moving out and telling me I’m inaccurate. A professional with an ounce of tact would have approached it different and maybe even changed my mind. “Excuse me sir, we noticed your review and were confused about the numbers you came up with…” would have been a better approach that may have opened up a conversation. Instead, he essentially asked me to give a move out date and then told me my review was inaccurate. He was rude and unprofessional, so yeah it made me mad. He continued to tell me my math was off and that it was only a 25% increase. My initial rate was $45 and it has increased $15 to $60 (I had read the wrong line in the email they sent out and thought it went up to $65) - $15 is 25% of the current price but, but $15 is 33% of the original rate of $45. My math is accurate. The person went on to cancel my rental without my asking, which really set me off, so yes I used unkind words towards the rude person I was dealing with, which I admit was childish. I have looked around and found two other places that are similarly priced, closer and more nicely maintained, and another one in fact that is $10 cheaper and no farther away that also has a dump site on property, as well as better security, so I guess this worked out okay. I would strongly recommend against using Bill’s RV storage and supplies for any of your needs."

"Despite constant price increases for “security” we had two large propane tanks stollen off of our trailer, as well as a side storage compartment broken into where about $1,000 worth of items were stolen. While the customer service was good a few years ago, recently I called to ask a few questions and was treated so poorly it prompted us to move our trailer elsewhere—we had already been considering moving due to other occurrences. If you use Bills, expect constant price increases, dangerous washouts in the facility, poor customer service, and an unsecured property."

"I have no reservations referring Bills RV Storage. Their staff are professional, timely and accommodating to all my needs, and far exceeds my expectations of a storage facility. 24 hour gated and video surveillance gives great peace of mind. The reason I switched to Bills is the storage facility I used before, experienced a storm that left my RV with 11k in damage while my family and I were out town. I found my camper badly damaged 3 months later, before departing on a family trip. Management explained to me, that in the agreement, it clearly states that they are not responsible, nor will they take action to inform owners of property damage. I have been with Bills for over a year now and have received very clear communication that pertains to the storage yard or information they feel is vital to the owner of property in the yard. They truly value their customers. My only disappointment was waiting as long as I did to store my RV here. Give them a try, you’ll be glad you did!"

"Very easy to setup online. It is nicely fenced and you`ll get your personal access code. No complains, worth it every penny."

"We are very happy with Bill's RV & Storage for our camp trailer. The facility is all nicely fenced with electronic keypad access. The hours for access are more than ample to get in and out without any hassle or concerns. The whole facility is covered with crushed asphalt so there is no mud or sand to track into things. We pay the same price as our previous storage place and Bill's RV & Storage is so much better. My only issue is the spots are close together and you'll definitely need a spotter to park in your spot. I highly recommend Bill's RV & Storage and have been very happy with the facility and their service."